british gas upped my payments!.

adamcarvell

im on websaver 5 duel fuel untill feb 2011 which gives a 6% discount .anyway gave online meter reading yesterday for my electricity and to my horror today recieves an email saying my payments are going up from £28.00 a month to £43.00 a month my my electric i dont heat my house with electric got no new appliances etc so how can this be and what are my rights can i say hang on a minute i carnt afford that much or what?. not behind with eithere my gas or electricity either to get out of the websaver 5 would cost £30 each i think any idears anyone ?.

Caroline73_2

You might not be behind but are you in credit? You usage will go up in the winter and the payment schedule reflects this.

adamcarvell

a few quid in credit expect the gas to rise for the heating but the electric?

macman

Yes, shorter daylight hours mean more lights on for longer, more evenings in front of the TV instead of out in the garden etc.

Robert2009

But what is your actual yearly usage of electricity in kWh?

adamcarvell

how do you find that out?

macman

adamcarvell wrote: »

how do you find that out?

By reading your bills?
Or call the supplier and they will confirm your annual usage.

adamcarvell

reading from 09/09/2009 was 21635 yesterday 02/09/2010 was 26222 today is 2632 is that high wondering if i have a faulty appliance ?.

adamcarvell

back in june i was £78 in credit paying £26 a month also but know it's gone is somthing wrong like kids and playstation over the school holidays costing me a fortune?.

adamcarvell

just rechecked june i was £67.54 in credit

macman

adamcarvell wrote: »

reading from 09/09/2009 was 21635 yesterday 02/09/2010 was 26222 today is 2632 is that high wondering if i have a faulty appliance ?.

That is 4,587 kWh in 372 days, so annual consumption is about 4,500 kWh. A bit over average for a 3 b/r house with non-electric heating, but not unduly so. So based on 10p a unit, your monthly DD would be around £37.50pm. It's normal to build up some credit in the low consumption months to balance out the high ones in the winter.
Your previous DD of £28 was far too low.
And if the previous statements are based on estimated readings, then they won't represent your actual consumption level in that billing period.