Mazuma - Sim card left in phone

jonbfez

I sent my phone to Mazuma for the cash, however left the sim card in.

I have since received a phone bill for £96.00 for calls made to China.

I've phoned both Orange and Mazuma who both say it is my fault for leaving the sim card in the phone.

Has anyone been in the same situation and can offer any advice?

*Kat*

omg I dunno but I hope you can work it out, arent mazuma supposed to check first? Does it say that anywhere?

OldGreyFox

*Kat* wrote: »

arent mazuma supposed to check first?

No its down to you to remove it/cancel it.

• You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
• Please ensure you remove your SIM card before sending us your mobile phone. We accept no liability in the event that a SIM card is sent with a phone and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.
• Please remember that by sending your phone to us, you agree to release us from all and any claims, losses or damages with respect to the phone, any data stored or contained therein or on any media used in conjunction with the phone (whether in the form of personal details, SMS, photos, games, songs or other data ("Data")). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone prior to you sending it to us. Please use our free Mobile Data Delete Tool to obtain step-by-step instructions on how to delete personal data from your model of handset.

http://www.mazumamobile.com/termsOfSupply.php

chuckley

is it a sim u use or just a 'spare' with credit/contract?

thatsean

Appears to be a contract as the OP received a bill for £96....

Sorry OP, looks like you'll have to swallow this, the pack they send does advise you to remove the sim and memory card.

[Deleted User]

That, and I believe Orange's contract states that you'll be liable for all charges if you're negligent - i.e. put an active SIM in the post to a random company.

DarkConvict

I hope you have cancelled that SIm card by now.

Sure, a reasonable person would not go spending on someone else sim card, but when you post to random people who can't get caught, its like trolling online. They will just do it. You are going to have to cough up the bill on this just as if you had lost the phone.

username

I'm surprised they don't have a policy of simply removing and destroying the sim cards found in any phones on arrival.

Old_Gold

thatsean wrote: »

Appears to be a contract as the OP received a bill for £96....

Sorry OP, looks like you'll have to swallow this, the pack they send does advise you to remove the sim and memory card.

If you are on payg linked to a direct payment you could also get a bill.

greyster

incase you haven't done already, make sure that sim card is cancelled. otherwise your charges will go on for another month.

You are quite fortunate that the bill is only £96... it could have been tenfold. There are plenty of forum posts on here where this has been the case!

G

DarkConvict

username wrote: »

I'm surprised they don't have a policy of simply removing and destroying the sim cards found in any phones on arrival.

They probably do, but if one slips though then they would be liable. People can be afterall dishonest. So they simply state in their T&Cs the sender is liable if they make the mistake of doing so.