help tmobile put debt collecter after me

skyepark

This goes back to December 2009. I notified t-mobile by phone that i wished not to renew my phone contract since I was leaving the country for good and that I would keep paying my rental even though I wasnt there. so April came around and I canceled my direct debit.

I got a letter at my correspondance address in June to say that I owed them money I rang them and disputed these charges they said they had no record of me mentioning not renewing my contract, so they said Finally that they would cancel the charges for the previous 3 months but I had to give 30 days notice to end my contract , I did this but for these 30 days I have been billed yet again! what the hell? I asked them to ring me as I am abroad but they did not and have passed me onto a debt collecter, I don't wish to pay what can I say to get this sorted? I ahve been out of country since December 2009 .

robt_2

From what you have said, you haven't cancelled your contract (cancelling the DD is NOT the same thing). A phone contract is a MINIMUM term, not a fixed term - so when you told them you didn't want to renew they will have just kept you on the same contract.

You then eventually gave 30 days notice and got a final bill - is that right? I can't see what T-Mobile have done wrong?

Oscar_The_Grouch

Send T-mobile a letter confirming exactly when you phoned them, the number you phoned them from and what you said. List both the original call and the one about the charges. Give as much information as possible, including the number you called if you have a record of it (it will be on your bill if you called from your mobile).

Tell them that you dispute the charges in full and that you expect them to resolve the matter, clear any references on your credit file and send you a letter confirming that nothing is owed. Inform them, politely, that you will refer the matter to the telecoms regulator if this matter is not resolved within 4 weeks.

Send a copy of the letter to the debt collector, but make sure the debt collector gets an unsigned copy. Under no circumstances should you acknowledge that the debt is yours and you should NEVER send a debt collector anything that has your signature on.

Oscar_The_Grouch

robt wrote: »

From what you have said, you haven't cancelled your contract (cancelling the DD is NOT the same thing). A phone contract is a MINIMUM term, not a fixed term - so when you told them you didn't want to renew they will have just kept you on the same contract.

You then eventually gave 30 days notice and got a final bill - is that right? I can't see what T-Mobile have done wrong?

Read the original post again. OP says he informed T-Mobile that he didn't want to renew. The contract says "at least 30 days notice" not "exactly 30 days notice".

My current contract does not expire for over 6 months, but I am well within my contractual rights to send the network notice now that I do not intend to renew with them and they HAVE to take notice. The contract would then expire on its renewal date.

This is basic contract law.

robt_2

Oscar_The_Grouch wrote: »

Read the original post again. OP says he informed T-Mobile that he didn't want to renew. The contract says "at least 30 days notice" not "exactly 30 days notice".

My current contract does not expire for over 6 months, but I am well within my contractual rights to send the network notice now that I do not intend to renew with them and they HAVE to take notice. The contract would then expire on its renewal date.

This is basic contract law.

I know exactly what the OP said.

My point is that at no point did the OP say they wanted to cancel the contract. They just said they didn't want to renew. Two different things.

Semantics? Possibly. Underhand? Maybe so. But the OP at no point asked to end or cancel their contract - that will be why T-Mobile did not end it. I would bet money on it.

The OP then cancelled their direct debit with a contract which was still running.

skyepark

I did clarify that I did not want to renew the contract because I was leaving the country and had no need for it, I waited until my renewal date before I cancelled my direct debit and not before since they told me about the cancellation fee if I did end the contract before. I guess I should have done all this by email so I would have proof, I can't recall what number I rang them from to be honest but I will look through my itemized bills. I will definately write the letter they said they had no record of my notification which has caused me a lot of trouble. their contracts are horrendous. I have always paid on time and been a loyal customer for 7 years. thanks for your replies.