Help, how do I do a restore from boot mode?

icefall

I have a Dell 5150, xp, pentium 4, I downloaded an update from the dell driver website and must have used the wrong one because now my keyboard and mouse will not work with my computer. (I am using my son's laptop to post this), I have managed to press f2 on boot up and get into setup but do not know how to do a system restore back to how my computer was before? Or know of another way to fix the problem.

can anyone help me?

icefall

managed to get into safe mode by pressing f8, but though keyboard works during boot up as soon I was in safe mode, neither keyboard or mouse would work still! Panicking cos I cannot use my computer!!

manutd_2

http://www.goodells.net/dellrestore/fixes.htm

if you want to restore your dell to factory settings, this website will show you how to do it

icefall

is that my only option now, I wanted to do a system restore back to before I installed the update. thanks for replying

EDIT what about a repair reinstall of xp? could I do that, would it help?

manutd_2

what type of driver did you install.

a windows reinstall repair may help

Browntoa

have you tried a standard keyboard and mouse ?? I assume this has a wireless one and that is what is not working ??

then you can get indo safe mode and do a system restore to before you did the driver update

icefall

EDIT my keyboard and mouse are usb, they are not wireless Browntoa

copied and pasted from the dell website this is what I installed

Intel Chipset Software Installation Utility
Driver
Release Title: Chip Set: Intel Chipset Software Installation Utility, Driver, Windows 2000, Windows XP, Windows XP x64, Multi Language, Multi System, v.7.2.2.1006, A13
Release Date: 20/01/2006
Criticality: Urgent
Description: Software support for Intel Chipsets.

By downloading, you accept the terms of the Dell Software License Agreement.

File Name File Size Download Time (56K) File Format
R114566.EXE 1 MB 3.3 min Hard-Drive
Download Now

Add to My Downloads

FTP Download

Other Versions

Criticality
Urgent Dell highly recommends applying this update as soon as possible. The update contains changes to improve the reliability and availability of your Dell system.

EDIT Fixes and Enhancements
Features Added

1. Added support for Intel 975X Express Chipset.
2. Updated README file to include support for targeted chipsets and OS Service Pack requirements.
3. Added CSVer.dll which contains version information (Major.Minor.Hotfix.Build)

Fixes

1. It fixes issue with USB keyboard/mouse hang until reboot while installing.
2. It fixes yellow bang in USB controller in Device Manager on a system with USB keyboard/mouse while installing.
3. It fixes a bug where a 3rd party SMBus driver was being overwritten.
4. It fixes Installshield issue with silent mode.
5. It fixes issue in PCIUtility.sys during install on 64-bit OS.
6. It fixes untranslated language strings.

EDIT link to page

http://support.euro.dell.com/support/downloads/download.aspx?c=uk&cs=ukdhs1&l=en&s=dhs&releaseid=R114566&SystemID=DIMENSION%205150/E510&os=WW1&osl=en&deviceid=3268&devlib=0&typecnt=1&vercnt=2&formatcnt=1&libid=27&fileid=150654

cwoodham

Good tutorial on using Windows XP System Restore here. HTH

icefall

cwoodham thanks for that, but since my keyboard or mouse won't work to click on the various options to get to system restore (I have used it previously), I have a big problem.

Starting to feel a bit ratty now, frantically searching google to find a way of doing repair reinstall without a cd, looks like I could do the dell restore using dell recovery partition but don't want to lose my settings etc, dell tech support is closed till Monday,don't know what to do, feel like I cannot live without my computer till monday:mad:

Toxteth_OGrady

Your best bet is to borrow or buy a ps/2 keyboard and mouse like this and this.

These will allow you to access System Restore in Safe Mode and roll back the driver update you did. You will then be able to use your usb keyboard and mouse again.

Once you've recovered don't try re-installing the chipset driver - if it aint broke, don't fix it!

:cool:

TOG

icefall

toxteth thats a great idea but my 5150 has no ps2 connections, its all usb, for monitor, keyboard and mouse etc.

yeah I know, no more downloads from Dell for me!