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help please!

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13

Comments

  • fiddiwebb
    fiddiwebb Posts: 1,806 Forumite
    always_comping wrote: »
    ive uninstalled malaware, and clicked your link, do i click the blue box that says download,under spyware doctor? sorry bear with me x

    It the one with the green arrow pointing down with Download
    Latest Version
    5.87MB
  • Donnie
    Donnie Posts: 9,862 Forumite
    always_comping wrote: »
    alright love calm down

    It's not that difficult, is it?
  • always_comping
    always_comping Posts: 6,391 Forumite
    1,000 Posts Combo Breaker
    fiddiwebb wrote: »
    Uninstall the version of Malwarebytes you have and install the latest version .Download
    Latest Version
    5.87MB top right of link page below.........

    http://www.filehippo.com/download_malwarebytes_anti_malware/

    When you have downloaded it open it and update it (if you can) and then run a scan.
    ok found it and reinstalled it, still wont update! says error
  • always_comping
    always_comping Posts: 6,391 Forumite
    1,000 Posts Combo Breaker
    Donnie wrote: »
    It's not that difficult, is it?
    i tried following your links hun but i cant update malaware im sorry
  • always_comping
    always_comping Posts: 6,391 Forumite
    1,000 Posts Combo Breaker
    ok ive run your hijack link
  • fiddiwebb
    fiddiwebb Posts: 1,806 Forumite
    Do you have access to another computer which will connect to the internet?

    If so download Superantispyware Portable onto a usb memory stick and then run Superantispyware from the memory stick in the infected PC/laptop.

    http://www.superantispyware.com/portablescanner.html
  • always_comping
    always_comping Posts: 6,391 Forumite
    1,000 Posts Combo Breaker
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 3:15:57 PM, on 8/31/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSWatcher.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\AVG\AVG8\IdentityProtection\agent\bin\AVGIDSUI.exe
    C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Microsoft Security Essentials\msseces.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Windows Live\Toolbar\wltuser.exe
    C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
    C:\Program Files\Windows Live\Contacts\wlcomm.exe
    C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: (no name) - CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    R3 - URLSearchHook: (no name) - EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
    O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
    O4 - HKLM\..\Run: [AVGIDS] "C:\Program Files\AVG\AVG8\IdentityProtection\agent\bin\AVGIDSUI.exe"
    O4 - HKLM\..\Run: [MSN Toolbar] "C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe"
    O4 - HKLM\..\Run: [Nikon Transfer Monitor] C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [HitmanPro35] "C:\Program Files\Hitman Pro 3.5\HitmanPro35[1].exe" /scan:boot
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1150600.exe -Update -1150600 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6.5; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.sandiegozoo.org/kids/games/junglebridge.html"
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: Customize Menu - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Fill Forms - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
    O8 - Extra context menu item: RoboForm Toolbar - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O8 - Extra context menu item: Save Forms - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - [URL]file:///C:/Program%20Files/Monopoly/Images/stg_drm.ocx[/URL]
    O16 - DPF: {32C3FEAE-0877-4767-8C20-62A5829A0945} (FBootloaderAX) - http://www.facebook.com/fbplugin/win32/axfbootloader.cab?1265557929633
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - [URL]file:///C:/Program%20Files/Monopoly/Images/armhelper.ocx[/URL]
    O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://www.gamehouse.com/games/SproutLauncher.cab
    O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgfws8.exe
    O23 - Service: AVGIDSAgent - AVG - C:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSAgent.exe
    O23 - Service: AVGIDSWatcher - AVG - C:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSWatcher.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FlipShare Service - Unknown owner - C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    --
    End of file - 12272 bytes
  • Donnie
    Donnie Posts: 9,862 Forumite
    Before you do anything else, download and run the AVG Removal Tool.

    Once completed, restart your PC, hitting the F8 key repeatedly just as it is restarting and choose Safe Mode with Networking. Then open Malwarebytes and update.
  • always_comping
    always_comping Posts: 6,391 Forumite
    1,000 Posts Combo Breaker
    Donnie wrote: »
    Before you do anything else, download and run the AVG Removal Tool.

    Once completed, restart your PC, hitting the F8 key repeatedly just as it is restarting and choose Safe Mode with Networking. Then open Malwarebytes and update.
    thanks did this, still says error on malware!
  • Trinitrotoluene
    Trinitrotoluene Posts: 518 Forumite
    Part of the Furniture Combo Breaker
    Your error message does not make sense can you be more specific about what exactly is says.
    If my post helped you in anyway, please hit the "Thanks" button! Please note any advice I give is followed at your own risk!
This discussion has been closed.
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