Groupon tricks, over and over

Enigmatic_Me

Mmm this is a tad worrying. We too ordered the teeth whitening from whitening experts through the Groupon Deal last week. We received an email from whitening experts on 3rd Sept (Fri) advising item despatched first class mail.

Nothing has arrived so as per the email we notified them by email yesterday. Obviously a slick customer service op as not even the courtesy of a reply.

Quite concerning too re the spelling mistakes on their website. Even their address which assume should read Truro and not Truvo!!

kirwell81

I've had loads of vouchers via Groupon and so far haven't had a problem with any of them. There have been several deals at restaurants/spa's/hairdressers that I use anyway so feel quite confident booking them. However having read the reviews on several websites now I'm sure it's only a matter of time before I get stung. Gonna keep taking my chances though!

Stephb1986_2

I've had quite a few deals off them now a few hairdressing ones photobox etc etc So far only one problem and I got a refund.

The reason i got such a quick refund and reply is because I kept posting on their facebook page that I was not happy with not getting a reply and I will no longer by buying deals from them and also telling everyone about the problems I've had.

Maybe try that?

Steph xx

Enigmatic_Me

KRIM58 wrote: »

[FONT=Arial, Helvetica, sans-serif]
[FONT=Arial, Helvetica, sans-serif]"It has come to our attention that a large batch of teeth whitening kits dispatched last week have gone astray."[/FONT]
[FONT=Arial, Helvetica, sans-serif]and [/FONT]
[FONT=Arial, Helvetica, sans-serif]"Naturally, we are hoping your original order has been delayed and will arrive before Wednesday. If your order has not arrived by this time, please reply to this email and we will replace your order."[/FONT]
[FONT=Arial, Helvetica, sans-serif]and[/FONT]
[FONT=Arial, Helvetica, sans-serif]"Emails sent before 5pm on Wednesday 8th September cannot be accepted. You must email us by 5pm on Friday 10th September 2010 to inform us of a missing order. Any emails received after this time will not be accepted, and we will mark your original order as received."[/FONT]
[FONT=Arial, Helvetica, sans-serif]And the icing on the cake[/FONT]
[FONT=Arial, Helvetica, sans-serif]Customers who have bought our product using a redemption system (ie Groupon) are unable to request refunds and will be required to have a replacement.[/FONT]

[FONT=Arial, Helvetica, sans-serif]I will send my email before Friday & see what materialises. I have also forwarded the Email from Whitening Experts to Groupon to see what they have to say.[/FONT]

[FONT=Arial, Helvetica, sans-serif]Finally I enclose the below paragraph as it shows the care and attention that Whitening Experts put into their client communications (their spelling mistakes not mine!)[/FONT]

[FONT=Arial, Helvetica, sans-serif]All items are encripted and Royal Mail will be able to see the items that have been successfully delivered. Royal Mail will write to customers to confirm that items have not been delivered and will make indiviudal investagations to ensure fraudulent claims are not made..[/FONT]





[/FONT]

Well how very strange. Tonight we received exactly the same email, word for word except different dates. Same spelling mistakes as well.

So, a batch goes missing from the orders at the beginning of August and now a batch goes missing with beginning of September orders!!

Does this not say something??

By the way did yours ever arrive?

KRIM58

HI Sugarbabe61, no sign of a delivery however things are looking up - another email from The Management


Further to our recent email, we are pleased to confirm your replacement order has now been dispatched. We are in the process of arranging compensation for the inconvenience caused. We sincerely apologise for the delays you have experienced.

We trust this email addresses your concerns, however if we can be of any further assistance to you please do not hesitate to contact a member of our customer service team who will be happy to assist you further.

Kind Regards

Whitening Experts
Management

I'm not sure my concerns are addressed!

Enigmatic_Me

Thanks for the update Kri,

Well still no package today for us.

I know our postie quite well and he has been looking out for us to.

This certainly seems very fishy now in that two batches (that we know of) have gone missing at complettely different times. I did put a post on the Groupon Aberdeen facebook page to see if anyone else has received theirs but no answer as yet!

Stephb1986_2

Post everyday that your not happy till you get the response you want it will work honest

Steph xx

KRIM58

Glory be!!

A very small package arrived from Whitening Experts. Lets see if the wait was worth while.

Christa1

Hi there, our first encounter with Groupon was with the Glasses direct offer which worked out really well especially as GD extended the offer and supply of glasses. However we live in Newcastle and bought restaurant vouchers for Hanahana , a japanese restaurant. Around 350 bought the deal and we got our vouchers fine. My husband emailed to make a booking for my birthday in gtwo weeks time and left our tel no. A lady called back to confirm the reservation,he thought from the restaurant but it was from Groupn. My son and daughter came back from their respective univercity towns to celebrate my birthday the other evening only when we got htere there was a sign outside saying No Groupon vouchers will be honoured. My husband went in but the man realy couldn't speak English at all saying 'Groupn messy messy', we got the gist, but it ruined my night. My husband rang Groupn the next day and was told to email his complaint, but the worry is I have bought a few hair deals and other restaurant deals and am now concerned that the same thing is going to happen. Not heard back from Groupon yet!

ferri

trumpton wrote: »

I am completely put off Groupon and My City deals by the catalogue of complaints about them on MSE and Hot Deals. From what I have read, I don't think the OP's experience is that unusual. Add to this the price rises which often seem to occur between buying your voucher and being able to spend it and, to me, it makes some of their dealings very dodgy looking. I am also fed up of the relentless promotion of these deals. People can just go to their sites and look what the deals are.

Yes I agree , I bought hundreds of pounds of vouchers and so far i have only been able to use one , could not get through to the others for weeks ,not to mention the cost of expensive numbers they give and you are left waiting , the one service i did use was below standard , i think struggling companies are encouraged to participate , groupon takes your money , gives them some and you are then left fighting to get a service for which you have pre paid . no one is then interested to help you get what you paid for . after all you would not go in to a hair dressing salon and say i will pay you first , can you cut or colour my hair or whichever service you are looking for . don't do it . I regret it . as a general rule , you get what you pay for .