Returned item has gone missing.

Mrs_justjohn

soolin wrote: »

I'm really confused here as OP is the seller, Therefore can't refund anyone?

I think you mean buyer - don't you;)

OP unfortunately that is fairly normal for recorded in some areas it never shows as delivered so as far as paypal are concerned you can't get a refund as seller hasn't got the item back. After 15 working days though you can start a claim with RM and you'll need details of the original amount you paid (so send ebay details) and the recorded slip. Keep copies as the claims often go astray.

There is a good chance seller actually has the item, but unfortunately you will never know.

Some sellers will admit to receiving it - Some won't. It depends on whether they wanted the item back or would rather keep the money....:rotfl:

Crowqueen

soolin wrote: »

I'm really confused here as OP is the buyer, Therefore can't refund anyone?

OP unfortunately that is fairly normal for recorded in some areas it never shows as delivered so as far as paypal are concerned you can't get a refund as seller hasn't got the item back. After 15 working days though you can start a claim with RM and you'll need details of the original amount you paid (so send ebay details) and the recorded slip. Keep copies as the claims often go astray.

There is a good chance seller actually has the item, but unfortunately you will never know.

Sorry to do that to you, Soo, you're normally spot on, but buyer-seller dyslexia comes to us all at some point.

OP should first of all ring RM customer services, apparently in a small number of cases they can simply update the situation if the seller has collected it or it has been delivered.

@MrsJJ - agreed, though I don't think it's cause for a LOL smiley...

soolin

Mrs_justjohn wrote: »

Some sellers will admit to receiving it - Some won't. It depends on whether they wanted the item back or would rather keep the money....:rotfl:

I'm assuming most of us on here would just confirm item had arrived and refund the OP anyway, however reading some threads we get nothing surprises me about some sellers.

Rikki

soolin wrote: »

I'm really confused here as OP is the seller, Therefore can't refund anyone?

OP unfortunately that is fairly normal for recorded in some areas it never shows as delivered so as far as paypal are concerned you can't get a refund as seller hasn't got the item back. After 15 working days though you can start a claim with RM and you'll need details of the original amount you paid (so send ebay details) and the recorded slip. Keep copies as the claims often go astray.

There is a good chance seller actually has the item, but unfortunately you will never know.

Thank you. I will wait a few more days. Then call RM.

The seller relisted the item even before I'd posted it back. That new listing ended and it was relisted again yesterday. So makes you wonder.:think: ... but it was sent recorded and should have been signed for.

Will RM reimburse me the cost of my return postage and the ebay item cost?

soolin

Rikki wrote: »

Thank you. I will wait a few more days. Then call RM.

The seller relisted the item even before I'd posted it back. That new listing ended and it was relisted again yesterday. So makes you wonder.:think: ... but it was sent recorded and should have been signed for.

Will RM reimburse me the cost of my return postage and the ebay item cost?

They usually reimburse item cost and actual postage paid.

Recorded is rarely signed for so I would not be at all surprised if it never tracks, I don't recall the last time I actually signed for a recorded, it usually just gets shoved through the letter box with the rest of the stuff.

Mrs_justjohn

Crowqueen wrote: »

Sorry to do that to you, Soo, you're normally spot on, but buyer-seller dyslexia comes to us all at some point.

OP should first of all ring RM customer services, apparently in a small number of cases they can simply update the situation if the seller has collected it or it has been delivered.

@MrsJJ - agreed, though I don't think it's cause for a LOL smiley...

If you don't laugh you'll cry....;)

I for one just go into any paypal dispute on receipt of the returned item and refund anyway without waiting for paypal to do their 'bit'.

However there are (IMHO) a lot of sellers that would see the lack of tracking as a blessing in disguise. I am sure that there are sellers who would see this situation as a win win. Seller gets the item and the money, buyer gets a refund via ROyal Mail.

I stress this is not my view as I would refund, but you can bet your life some sellers would not;)

Mrs_justjohn

soolin wrote: »

I'm assuming most of us on here would just confirm item had arrived and refund the OP anyway, however reading some threads we get nothing surprises me about some sellers.

I always go into paypal and refund on receipt of the returned item -why wait for paypal and keep the buyer waiting any longer than necessary?

I don't check the tracking to see if it proves delivery - Why would any HONEST seller do that?

Sagz_2

It's worth calling RM and asking them to check, I have been given details over the phone of a couple of items that were never shown on the tracking site as delivered. They give the excuse of the site 'not being updated', but the site never was updated with the details they gave me.

soolin

Mrs_justjohn wrote: »

I always go into paypal and refund on receipt of the returned item -why wait for paypal and keep the buyer waiting any longer than necessary?

I don't check the tracking to see if it proves delivery - Why would any HONEST seller do that?

I've been on here too long, I've seen the threads where the first person people ask was 'was it sent by buyer/seller tracked?'. We've had this exact scenario from the sellers point of view in the past month, and people are quick to say 'well..it doesn't show it was received so paypal won't find for the buyer'.

Hopefully though the OPs seller will be honest and if item does arrive back, even if not tracked they will refund. If it does fail to arrive then the advice claim info will help reclaim the losses incurred by Royal Mail losing the item en route.

soolin

Norbertsmum wrote: »

It's worth calling RM and asking them to check, I have been given details over the phone of a couple of items that were never shown on the tracking site as delivered. They give the excuse of the site 'not being updated', but the site never was updated with the details they gave me.

If RM say item was delivered but still refuse to update the tracking then that is worse case sceanrio as paypal will still not refund, but RM will also refuse to pay out as item is not lost. They will then refund the 74p and apologise that the signature part of the service failed.