T-Mobile SIM card, SIM Only 20 Fixed (30 day).

Lexxx

I applied for this sim card on line yesterday, was approved, then recieved another email to say-

Because you have an outstanding balance with T-Mobile we won’t be able to process with your order at the moment. You’ll need to ring our customer services team to arrange a payment for this before we can look at setting up a new account. Please call Customer Services on 0845 412 5000.

I have never had an account with t-mobile, I had an account with 0ne2one over 10 years ago, but i payed off balance and closed account.

I spoke to a couple of people on phone, 1st one tried to get a pass word from me so he could access account.

The second person i spoke me told me to write to an address sending proof of who i am and my address, a recent bill, so they could give me access to the account i am suppose to have with them and the money i am suppose to owe!

I asked her is she could just send the bill, because i have been living in address for 20 years and if i owe any money i am sure i would have been written to, she started talking about data protection etc..

I said well if you are gonna start on laws, isn't there one for the limit you can have an outstanding debt & pursue it?

she had nothing else to say that made any real sense to me, so i politely thanked her and hung up

i have found a customer service address on their website and am planning to write to them.

not really sure what else i should do, i dont think they can hold an account open that long, and why if they felt i owed them money, did they not write to me,