Buyer wants refund

user051105

If i refund a buyer the full amount before they send an item back, then they refuse to send it back can I then issue a Small Court Claim against them.

mrbadexample

Not sure, but why would you refund before return of goods?

arnie&caseysma!

If there is nothing wrong with the item have them send it back to you at their own cost. On receipt of the item refund only the cost of the actual item that they paid to you (ie don't include the P&P price). I have only had to refund once and that was due to a fault in the item that I haven't noticed and due to it being my fault I refunded their purchase price, P&P and also the cost of them sending it back to me. I fully admitted fault and as a result had to take the loss on the chin but I still got a pos feedback for it!

justpaper

same thing as mrbadexample said ^^^

and to issue the Small Court Claim papers cost u Under £300 your fee will be £30

user051105

the buyer says it arrived damaged, but wont provide pics of it or return it.

Says will let it go, but then states has a legal department at work which he will use

frivolous_fay

He's having a laugh.

cookiemonster25

suggest you will refund but only if he opens a dispute through ebay they will insist on him sending it back if he refuses or doesnt respond they will file in your favor, if he leaves you a neg, neg him back and ask for mutual withdrawl, only thing i can think of really

hjb123

I certainly wouldnt refund before the buyer sent the item back.

I guess other factors are influential - like how much the item cost in the first place.

If he did a dispute through paypal (realise that he is doing ebay one - but doesnt that cost £15?) and if he won said paypal dispute then he would still have to return the item at his expense for a refund. I dont see why he is refusing to send pictures or return it.

mike230652

"Says will let it go, but then states has a legal department at work which he will use"

If his legal department are dim enough to tell him not to return the item to you and still expect a refund ...I wouldn't worry about it...either they no nothing about the law...or he's full of BS...my money is on the BS!!

Very much doubt you have anything to worry about....

Mike

angelcake

I agree with mike! what a plonker!! - probably doesn't even have a job

peter_the_piper

Legal department is probably anyone who will listen to him down the pub.