Some advice please

katiebess_2

Hi there, My daughter and I are on Orange and I pay for their Insurance on both our phones, back in July she lost her phone so I reported it as lost and they sent a new one, they also sent a bag to return the phone which I did all you had to do was put it in the post box - so I did. They are now saying that they have not got the phone and want to charge me £200.00 for it. I asked them that if I hadn't found it would they still charge me they said no. Is this allowed can they do this? How do I know that they haven't lost it etc. The phone was blacklisted and barred and is therefore unusable.

Apparently I have to wait til Tuesday before I can speak to them.

Anyone had a similar case and how did you resolve it???????

Thanks

robt_2

Are you sure all you had to do was put it in the postbox?

Did they not recommend sending it recorded delivery/special delivery, or even getting a proof of postage?

katiebess_2

No it had clear instructions to put it in the post box in hindsight perhaps I should have got proof of posting!