Trojan Horse-mega awful - please help!!

AlfieBlue

can someone please help!! We have major problems here - am passing this over to my OH and my son (his computer - affected big time): (Has affected his wrk)

Trojan Horse SHeurAQRA. Seems associated with all Adobe progs.

AVG has picked them up, but unable to remove.

aliEnRIK

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds

reboot
Download HIJACK THIS (Make sure you click 'DOWNLOAD THIS VERSION')
http://www.filehippo.com/download_hijackthis/2894/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

AlfieBlue

aliEnRIK wrote: »

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds

reboot
Download HIJACK THIS (Make sure you click 'DOWNLOAD THIS VERSION')
http://www.filehippo.com/download_hijackthis/2894/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

thank you for replying so quickly. the infected computer is the desk top, not this laptop which we are using for help. can we still use the same info on the desk top computer? Sorry to be so thick, but thank god for the likes of you helping.

aliEnRIK

Assuming it can download etc then yes

AlfieBlue

thank you so much - just giving it a go now

easy

AlfieBlue wrote: »

thank you for replying so quickly. the infected computer is the desk top, not this laptop which we are using for help. can we still use the same info on the desk top computer? Sorry to be so thick, but thank god for the likes of you helping.

if you are struggling, download these applications via the laptop onto a memory stick. Plug the memory stick into the desktop computer and run them from there.

DON'T put the memory stick back into the laptop, until you are sure everything is clean.

AlfieBlue

sorry to be such a pain - but my sons computer is being trashed as we speak. all his stuff - knackered by some b******* out there. I say again - thank goodness for you and your knowledge. Will be back in a mo - just letting them get on with it now - fingers crossed xx

AlfieBlue

easy wrote: »

if you are struggling, download these applications via the laptop onto a memory stick. Plug the memory stick into the desktop computer and run them from there.

DON'T put the memory stick back into the laptop, until you are sure everything is clean.

Thank you so much. I knew I could rely on you guys for expert help. Thank you.

God what a carry on!! Will update in a mo.

xx

AlfieBlue

ok - update - download successful - latest update downloaded - scan started - 6 infected objects found so far - 9 minutes into scan - currently scanning adobe software in c drive.

virus seems to have originated via adobe - virus targetted adobe software including photoshop, after affects, premier and sound booth. It has now erased these and has spread to other software.

Not good for an animator:o

AlfieBlue

Hi guys! Still scanning - really on a go slow but what the heck - still on 6 at the mo, no change on that. Please stay with us - so appreciate your help. will update when i can. xx

easy

If it's a big full hard-drive it could take a couple of hours. Get a coffee/beer/wine, we'll check back later