Problem with firefox

C_Ronaldo

I was using firefox up until a few hours and it was working ok, ive just tried to get onto the internet thru firefox and i get the "prblem loading page" screen, ive done an avg and an adware test,I also restarted the pc ive unplugged the modem from the mains for 30 secs(this normally does the trick) which didnt work, i got on here thru IE which is working but not FF. Ive checked the firefox is my homepage which it is,

I just dont now what else to do, would uninstalling firefox then reinstalling him again be a good move

id appreciate your help

woo

sounds like you have covered all the bases, an uninstall and re-install would probably be your best bet.

C_Ronaldo

cool, ill give it a try now

C_Ronaldo

Still not working, i uninstalled FF and reinstalled him, should i have restarted the pc once i unstalled it

woo

mmm that is odd.. hasn't picked up some random proxy setting has it?
tools > options > general > connection settings

C_Ronaldo

what should it be showing,

it currently says Direct connection to the internet

valiant

You need to focus on establishing if Firefox is the problem or whether it's your internet connection. Have you tried Internet Explorer? Does that work? Also, try going to START--->Accessories---->Comand Prompt and type 'ping www.google.co.uk' and press Enter. If you get three responses then Firefox is your problem. If you get no response then you have a problem with your internet connection. Come back to this thread for more advice.


Valiant

Mr_Meanie

What Anti-Virus/Firewall software are you running?

C_Ronaldo

yes IE works its how im on here,

i did the ping test and these are the results

http://img165.imageshack.us/my.php?image=pingfs4.png


the modem cant be the problem as i can access the net thru IE

thanks for your help

sorry if the txt is small

C_Ronaldo

Mr_Meanie wrote:

What Anti-Virus/Firewall software are you running?

Mr meanie

im using avg and ad ware, ive run both of them and i also used ccleaner,

Mr_Meanie

Do you have installed Norton Internet Security/Zone Alarm or any other firewall software?