Another Talktalk Customer service nightmare

GM43

Paul-thank you for your helpful advice. I wasn't aware of the difference between ofcom and otelo. At least I know where I'm aiming for now! Also thank you for pointing out that there are different procedures for TT/Tiscali problems - again no TT person has told me that before either.:beer:

GM43

TalkTalk_Company_Representative wrote: »

Hi GM43,

If you are not happy to continue using the forums based on the reply given, i would advise putting your issue into writing.

Mark - isn't not that I'm not happy to continue using the forums based on the reply given it's that there isn't any point and that it was the wrong advice in the first place!:(

GM43

I finally have a resolution to the problem!:D

I spoke to a very nice woman in the CEOs office yesterday and she apologised for the terrible service I had received and agreed that it should have been sorted out quicker. She was ringing in response to the email I had sent via the email address TT had provided for Watchdog - so anyone out there still waiting for contact there is hope - I sent my email on 12th Oct.

She is going to give me a full refund for the 17 months I have been overcharged for, compensation of £50 and they are going to cancel my final bill - about £10 (I have just changed over to Sky because of all these problems).:beer:

Just got to wait for the cheque that will take up to 28 days(?). Fingers crossed they can managed to print a cheque without any problems!;)

It's taken 4 and a half months but I thought I'd let people know there is light at the end of the tunnel if they are on the TT merry-go-round!

Paul_Varjak

GM43...

That is the power of Watchdog!! But I note that it has taken TT six weeks to respond after you wrote to the email address. I wonder how many other complaints they received via that route?

GM43

Paul_Varjak wrote: »

That is the power of Watchdog!! But I note that it has taken TT six weeks to respond after you wrote to the email address. I wonder how many other complaints they received via that route?

Yes I was wondering about that, it must have been loads judging by the time it's taken to respond.

virii

I wish I'd had never heard of them, there are no words to describe how bad the customer support is.

GM43

Wow - the money due has been paid into my bank this morning - one week since they said they'd sort it out. :j Finally some good customer service!

Paul_Varjak

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