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American buyer says my Royal Doulton is a fake

grunnie
Posts: 1,795 Forumite


Help I am just about to go off on holiday and got a very very nasty email from an american buyer saying my Royal Doulton figurine is a fake as the skin colour is too pale She says she contacted Royal Doulton In America and they cofirmed it is a fake (it isn't but that is beside the point ) She is a very angry lady and going to do a charge back How do I get the ornament back Any ideas
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Ok, first of all did it have all the backstamps? Secondly, were the backstamps scratched in any way? This would indicate a factory seconds. Thirdly, where did you get it from in the first place? This may help prove authenticity.
Have a read here and see if any of it rings true for you!
LISTINGS:2" rel="nofollow">http://reviews.ebay.com/Fake-Reproduction-Royal-Doulton-Figurines_W0QQugidZ10000000001064380?ssPageName=BUYGD:CATLISTINGS:2
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It was authentic she just didnt like the colour. It was even signed by the artist I had a clear picture on ebay of all the writing etc on the bottom0
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Bought from Bakers in Union Street Aberdeen many years ago I used to get 1 a year for my anniversary from my Mum and my Aunt so have loads of them to sell They used to pay over £100 for each of them0
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ok, I dont suppose you have a recieipt for this?0
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The next thing to do is turn the tables on your buyer. Tell her that you will accept a return of the figure and issue a refund when she produces proof from Royal Doulton in america. I suspect she wont be able to do this and hopefully that will be the end of it.0
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Thanks that a great idea I will do that right now K0
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Make sure you ask her to provide written proof on the companies headed paper!
Out of interest, which figure was it? I live close to the doulton factory you see0 -
The figure is Cynthia bought in the 70s or early 80s0
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Paypal or Ebay wont consider her claim unless she has authentic written verification from a specialist that your figure is fake.
I believe, correct me if I am wrong, that Ebay will contact the dealer in question.
I doubt she will have this.Third time lucky on WW I hope :j
January: 13st 11lb :eek:, February: 13st 2.5lb, March: 12st 13lb, April: 12st 10.5lb, May: 12st 2lb, June: 12st 1lb, July: 12st 1lb, August: 11st 11lb, September: 11st 10.5lb, October: 11st 12.5lb, Currently 11st 8lb0 -
Ah, Cynthia is a pretty one
Good luck! Keep us updated!
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