cancelling mobile contract

jhe

my contract with orange is ending mid october and i am going to cancel as soon as i can. orange have told me i have to do this 30 days before but i will be abroad on holiday at this time, can anyone advise me if i have to cancel in writing or can i do it verbally to them, they know i am cancelling but they are not to forthcoming with information. thanks

gjchester

jhe wrote: »

my contract with orange is ending mid october and i am going to cancel as soon as i can. orange have told me i have to do this 30 days before but i will be abroad on holiday at this time, can anyone advise me if i have to cancel in writing or can i do it verbally to them, they know i am cancelling but they are not to forthcoming with information. thanks

Post it to them on the day you leave if you can (or the day before) send it recorded, and state that you wish to give your 30 days notice starting the xxth of september that you wish to terminate the contract on xx of October.

Sending it signed for means they can't say they never got it.

If you don;t have time before you leave write the letter and get a trusted friend to post it recorded.

Oscar_The_Grouch

Their contract states you must provide "at least one months notice" (clicky) look at Clause 4 under "Terms and Conditions for the supply of Orange Network Services" which states:

4.1 You may terminate your Contract to expire at anytime after the Minimum Term by giving us at least one month's notice. You are free to restore your Contract throughout this notice period, should you change your mind.

This means that you can phone them tomorrow and say "I want to serve you with 100 days notice" and they have to honour that.

On your return from holiday, don't forget to get your PAC code and move your number before you lose it!!

Guys_Dad

Do you want to cancel or do you want to keep your number? If the latter, then be sure to ask for your PAC code within 30 days of your contract ending date and you can transfer out without 30 days notice.

jhe

thanks for the replies, i intend keeping my number so i will ask them for the pac code before i go on my hols just to make sure i dont lose the number. can i cancel it verbally or can i e mail? might follow it through with a recorded delivery letter.

Snakeeyes21

jhe wrote: »

thanks for the replies, i intend keeping my number so i will ask them for the pac code before i go on my hols just to make sure i dont lose the number. can i cancel it verbally or can i e mail? might follow it through with a recorded delivery letter.

If you ask for a PAC once you use it your contract will automatically end, you cant cancel and ask for a PAC its one or the other.

Once you ask for a PAC you have to use it within 30 days or the conract will continue.

jhe

thanks snakeeyes, well someone from orange doesnt know what they are talking about.they told me to give 30 days notice to cancel and request the pac code. i am going to phone them next month and vebally cancel and request pac code then follow it up with a written letter.

Oscar_The_Grouch

jhe wrote: »

thanks snakeeyes, well someone from orange doesnt know what they are talking about.they told me to give 30 days notice to cancel and request the pac code. i am going to phone them next month and vebally cancel and request pac code then follow it up with a written letter.

Wise decision!