EDF: is anyone having problems getting through to CS?

gemmalouanna

bondy01 wrote: »

You should try e-mailing them. 3 days I have been waiting and the auto reply says it could be 10. An hour or two on the phone is simples!

I gave up on the phone after wasting 4 hours in the last month.

The e-mails are being responded to in about 3 weeks in my experience but my last one (all about the same issue which is still not resolved) is over the 3 week period now and no reply....

fryster2006

Just thought I'd add my experience, currently sat waiting on hold for the last 20 minutes, I've tried to submit my meter readings online as they requested via a message. Have only been able to submit the electric ones though! Also, my direct debit amount is completely crazy, I'm a pretty high user so my e.on bill is £137 a month, but after my last months payment this should give me a nice credit that I'll get back, however edf has set my direct debit at £202.34 a month! I was expecting a hike, but jesus if it's that much I'll go on a pre-payment meter! They have also sent me two different messages with different start dates.

Filling me with confidence, hey only stuck with them for the next £ years!

EDIT:

Finally got through after about 30 minutes, they took my gas reading and changed the direct debit to what I wanted, touch wood should be ok!

gemmalouanna

gemmalouanna wrote: »

I gave up on the phone after wasting 4 hours in the last month.

The e-mails are being responded to in about 3 weeks in my experience but my last one (all about the same issue which is still not resolved) is over the 3 week period now and no reply....

Haha - got a response to my e-mail 5 mins after posting.

The e-mail was from 4th July - let's hope my bill issue is finally sorted....

davidgmmafan

I used to be with them a few years ago and always found them good, however having had to call them in the last month or so and it took about 40 minutes to get through. I believe they have a new billing system, like the super duper one NPower is getting, can't wait for that then...

jillyjacks

my son has tried contacting them at least 4 times in the last month...each time he is on hold for at least an hour.....do these people not realise we have lives?? he works full time so not allowed to use the phone during work time then has 2 baby boys to look after at night and hasnt got time to sit holding on for over an hour.....they keep trying to take a £30 DD out of his account every month even though he has cancelled the DD, left them over 3 months ago and switched suppliers....useless company!!

Chris_P_2

its a joke - am supposed to be moced to a new traiff but had no confirmation and my online account doesnt show this - im so hacked off with them i now want to move to Eon. But im not sure if i will incur penalties!!

bondy01

Chris_P wrote: »

it's a joke - am supposed to be moved to a new tariff but had no confirmation and my online account doesnt show this - im so hacked off with them i now want to move to Eon. But im not sure if i will incur penalties!!

This is exactly what I have e-mailed them about. Switched my parents from standard to fsv2 on sunday. The myaccount site did initially show it but from monday it has showed standard on account details which is when I e-mailed them. Royal mail have today delivered confirmation letters of the switch but still no e-mail response.

SamanthaD85

Ive recenlty changed to EDF and have no problems speaking to anyone. I ring at various times of the day and have been on hold for 10-20 mins each time and have always spoken to someone, they even phoned me back twice when their computers went down.

I do know that when i phoned at the beginning of the week the message said they were having some improvements done and the lines were only open 8am - 6pm.

Lorac29_2

I rang them today, waited 34 mins of awful music before getting put through to someone who was no help at all. I asked to speak to the manager, as it says thats what you should do on their bill if your unhappy and he refused to put me through. Nothing sorted out still. Emailed them a week ago and have had no reply.