Sorry for the inconvenience !!

N9eav

Sorry for the inconvenience seems to be a way for companies to placate you and fob you off for their poor service. I would have hoped that in 2010 we could get things right, so that inconvenience did not happen any more?

I cite 3 examples

Yesterday I had a call from the bank manager who was responding to a complaint of mine. The bottom line was they have paid money out without instruction and so will have to pay it back from their own pocket. However in their policy they have timeframes in which to comply but most are weeks not days and in the meantime I am out of pocket, but they apologise for the inconvenience.

I went to Coop. They have signs up informing customers of a recall of their spaghetti sauce and several wines as "They may have glass in it" The customer is advised to return the product for a full refund. What if I already have a perforated intestine because of eating glass? By the way they apologise for the inconvenience.

The final straw was going to Wetherspoons for Tuesday steak club. A rare treat. There was a notice on the bar informing customers that there was no steak as the delivery did not show up, but ............ they apologise for the inconvenience.

I am fed up with incompetance:mad:

VfM4meplse

N9eav wrote: »

I am fed up with incompetance:mad:

It's not all down to incompetence but a means of acknowledging that things haven't gone to plan as the customer might expect.

Time to start appreciating the things in life that do give you happiness?

ChefBungle

N9eav wrote: »

I am fed up with incompetance:mad:

A bit like people who can't spell words correctly.......

N9eav

ChefBungle wrote: »

A bit like people who can't spell words correctly.......

I wondered how many posts it would take for someone to notice;)

Takoda

N9eav wrote: »

I wondered how many posts it would take for someone to notice;)

Nah if you'd spotted it you'd have edited it. Nice try.

tomtiddly

I regularly have to apologise for the inconvenience in my job for things that are someone else's fault

pmduk

At least these companies are accepting that there is a problem and they may have caused inconvenience. Many can't even be bothered to do that.

gordikin

Takoda wrote: »

Nah if you'd spotted it you'd have edited it. Nice try.

Maybe it was inconvenient?

pulliptears

what are you suggesting? The Bank manager gives you the money out of his own pocket? The Co-Op come round to your home and sieve your spaghetti sauce? The manager of Wetherspoons perhaps nip into a nearby field and kill a cow for you?

They are sorry for the inconvenience because thats about all they can do. Unless you would rather a nice big sign saying "No Steak, Tough Shit"?

Indie_Kid

N9eav wrote: »

I went to Coop. They have signs up informing customers of a recall of their spaghetti sauce and several wines as "They may have glass in it" The customer is advised to return the product for a full refund. What if I already have a perforated intestine because of eating glass? By the way they apologise for the inconvenience.

But it's not their fault if you've opened the sauce / wine before they recall the items.

Darksun

N9eav wrote: »

I would have hoped that in 2010 we could get things right, so that inconvenience did not happen any more?

What does the date have to do with it? As far as I know getting to 2010 doesn't mean humans have evolved into perfect beings who never make mistakes.

Can you honestly say that in this year you haven't made a single mistake or error?