Help!!

donnagreen83

Hi All

Several years ago I was stupidly talked into a mobile phone contract, I was told that I had a 14 day cooling off period and after a few days I decided to return the phone, then about 6 weeks later I received a bill for £16, I contacted Orange and said I didnt understand as I had returned the phone in the same condition it was received in and was basically ignored to begin with.

I then received further contact and explained the situation, it turned out that the person had not put the phone back through the system qickly enough so I was charged :mad:.

I again complained to Orange but as usual nothing was done. I then received a letter from a debt collector, again I explained and refused to pay as I had returned the phone within the cooling period. I then went to the orange shop and was put through to customer services as I was unable to ring them as I dont have an orange phone. They said there was nothing they could do about it as it had gone to a debt collection agency. I said that I would happily see them in court and that if things were not resolved I would take legal action against them.

Its been 2 years since the last contact but I have just checked my credit report and it is showing as a default account which I am really really angry about as I have just started a new job and a requirement is a credit check and now I am worried that this will prevent me from taking on my new job as it is within the banking industry.

I want this removed from my file its just so much of a problem for the fact that a member of staff was a useles w****r!!!

Any help or advise would be greatly received as this is a case of poor customer services and I am the one who will loose out.:(

thatsean

Do you have proof of the return? What's the amount of the default?

4013TheTune

thatsean wrote: »

Do you have proof of the return? What's the amount of the default?

Yes proof of the return would be very vital in this case...Hope this all work out!