EON Saveonline 2 v's 3

ephorate

PS, I should have said that I've tried all morning to get a reply by phone or access the online system both of which appear to be inundated with calls about these tariff changes going by the automated phone messages.

ffym

I've also had the same letter telling me my SaveOnline V1 plan is coming to an end. This is a great surprise to me also as I'm on the Saveonline V2 tariff, as confirmed online. Is V2 ending as well?

billieboy_2

I've had the same letter! I'm trying to look at the other tariffs with a view to perhaps switching to V3 but the website is so slow today:(.

BellyButtonFluff

I hate posts like this, but "me too"!!!

Switched to saveonline V2 early Aug (i have the confirmation emails to prove it)

Letter this morning told me my "saveonline v1" was finishing 1/Oct and I was auto moving to EnergyOnline Std.

Finally managed to login to account just now (website is slower than a very slow thing tonight) and my account does say Eon Save O/L v2

Hopefully there has been a systems problem. Won't be too happy if the letter is correct.

Disco-ian

Hi,
I have good days and bad days when I speak to eon.

I think sometimes it just depends on who you get. Some employees know more than they need to and there the ones that are really helpfull. Others make you feel suicidal as they should probably be doing something a little bit mondane.

Anyway.

I was wondering if someone could let me have the unit prices for the eon online saver 3 (electric only) as I forgot to write them down when I signed up for it this morning and now can not find them on there site anywhere.

There are three
900kwh price
Normal price
Night price

Thanks in advance.

Ian

ephorate

Complete shambles........... I finally got through to an (obviously cheesed off but admirably still polite) operator who informed me that yes I could still change to a non-standard (cheaper) plan even though I was supposed to have done this before 1st Oct. Phone system has been inundated with callers and the website has been 'down'. I still have not been able to logon to my account to change my plan in spite of trying for most of the day.

Not good EON

pengers

It is very poor that they give no notice whatsoever though the terms & conditions state clearly "We will contact you in advance to notify you of your new terms and conditions" after saying they may remove the SaveOnLine discount.
It is very poor that they deliberately put you on a tarriff which is inferior to others.
It is very poor that they will remove your discount if you leave them and get your energy elsewhere; you have to wait till your next bill and then bale out so that you lose very few days' discount.
It is very poor that their better plans have end-dates which automatically force you to do extra work to find a product suitable for you.

System

Has anyone managed to switch to Saveonline 3 by using the website since receiving the letter? Ive tried switching many times since i received my letter but it wont let me complete my switch.

I'd rather switch online as i dont really want to sit in a queue forever and a day just to switch products (and i dont see why i should have to).

russ_c

MilliesMum wrote: »

Has anyone managed to switch to Saveonline 3 by using the website since receiving the letter? Ive tried switching many times since i received my letter but it wont let me complete my switch.

I'd rather switch online as i dont really want to sit in a queue forever and a day just to switch products (and i dont see why i should have to).

Managed to switch to V3 online last night with no problems,only took a few minutes.

verntern

Totally agree with many previous comments. Received the Eon letter on October 1 advising that the Eon SaveOnline version 1 was 'coming to an end' . Sure was, it expired on October 1!
Quoting Eon ' we're going to transfer you to our Energy Online Standard plan. We'll do this automatically so you don't need to do anything'. Ho, ho. A deliberate trick with Eon hoping that most folks will not be aware of the inferior plan they have been moved to without customer agreement. For most, trying to access Eon online and by telephone this weekend has been frustrated by a 'systems update'. Normally their customer services has been very good. Strange that this period from October 1 has been mysteriously affected? For those not being offered rewards by Eon for long term customer loyalty NPower 'Sign online 19' looks attractive.