Which network would you not touch with a bargepole?

seaniboy

Over 10 years I have had major billing & and customer service issues surrounding such with all the 5 MAIN boys, Orange Exec Team are a saviour when customer services are constantly let down by non customer facing departments and Orange's stupid France Telecom induced internal policies, so its not customer services per say @ Orange, but there are some fully untrained monkeys at Orange customer services too.

Ikea & Vodafone were the only payg departments where care was seen as exceptional due to the accurate delivery of the words "customer care".

Contract - the overall winner for me if you get a good T-Mobile signal is and why voted many times over so in the sector - Virgin - whom know first contact resolution means allowing your customer care advisors the power to correct issues and not bogging your customers & staff down with internal procedures and policies to your companies & customers detriment.

ULTIMATELY on the flipside I given choice would not touch a industry whom has a QANGO regulator who gave the right to mobile companies through its own issued licences access to self funded resolution where ADR usually rules in favour of the mobile company PAYING the nominated ADR company and not have a Telecom Industry Ombudsman is a denial of our rights given we pay QANGO, oh no sorry OFCOM, oh no wrong again ! oooopppsss... OFCON very existance through our UK taxes.

skintas_2

phones 4u singlepoint if they still called it, had nothing but troble with them

peterbaker

Oscar_The_Grouch wrote: »

I've only been in the insurance industry for 22 years, so of course I know nothing.....
Here ends lesson 1 in "how not to get a grouch angry".

I had a feeling you might be a serving "insider" Grouch. You were probably still a babe when I became one

What has the FSA ever had to do with the way real insurance business works, I ask you? If they really had any say in it, half the policy wordings constantly foisted upon us by the industry would never have made the light of day - they'd have been so much toilet paper years ago.

And why on earth would any customer be interested in hearing it how you tell it when it is clear for all to see in the plain English version? Are you seriously suggesting that the insurer might overturn a decision already made by O2 i.e. bite the hand that feeds them the insurance business? Whose reputation are we all talking about here? Are an insurer that most people have never heard of (ACE European) really going to be the final arbiter on a household name mobile telephone provider's reputation?

Nope, I think my summary was pretty much on the mark, thanks. It is as it is because O2 want it that way, and ACE European will have taken good note of that when they received the business from O2.

Now the Ombudsman route might indeed be a way of forcing both O2's and ACE's hand, but I ask you, ... why do we as insurance customers of the new millennium constantly have to go to so much trouble to get a claim paid? In 2010, the Ombudsman's office is swamped with such nonsense.

PS I'll skip Lesson 2 if you don't mind.

donnajunkie

i've only ever been with t mobile. the issues i have had are poor choice of phones on pay as you go, call centre staff that can barely speak english and one time they even hung up on me because i could tell they were struggling to solve a technical problem i had. the coverage in rural areas isnt as good as with some other networks i believe. however i only pay 15p per min calls and it seems all the other networks charge at least 20p or even 25p per min.
with all networks contracts are a waste of money unless you are like a woman and on the phone none stop.

baldelectrician

I have had issues with orange and Vodafarce.

I am a heavy mobile user (>1300 mins a month) and go through 4-5 phones a year.

As such I ALWAYS take out the non basic insurance. Vodafarce always mess you about, deny there is a problem, then tell you the phone has to be sent away for repair, but you can get a crap tempoary replacement to do you in the meantime

You call Orange and they send a replacement phone out the same day or the next day.

Any issues (such as wrong billing) by Orange have been rectified.

To sum up ;
VODAFONE ARE THE WORST UK NETWORK, AND GETTING MORE USELESS BY THE DAY

4$£&*(£$&*(!

Two and a half weeks later and Vodafone are still well in the lead. Not surprising to me when I think to how they have treated me.