Dead laptop

Browntoa

yes, assuming its got 2 , may only have one

if only one then check its clicked in properly

I'm with the other posters though , if its been accidently dropped then the hard disk may be shot

rdpro

I don't think it's a memory fault, because it's getting past the POST (power-on self test) stage that includes checking the memory.

cookie66

Hi rdpro. I can't even get that far the screen goes blank
within a second can just about get to see the hp logo
just taken out both memory things and started it up but still
nothing

rdpro

is the white dot a flashing cursor?

cookie66

We have just taken the hard drive out and put it back I
again still nothing

cookie66

No the white dot is just an underscore type thing and it is not flashing
thanks for advice

rdpro

On startup, you may encounter a variety of error messages. These error messages provide you and the HP Service technicians with information about what may have gone wrong with the hardware or software on the computer. If the error involves a hardware failure, the system generates a warranty ID code that validates the failure conditions for the customer support representative.

UEFI Startup Menu Options

To determine if your computer has the UEFI environment, press the Power button to start the computer, and then press and hold the Esc key. A Startup Menu with some of the following options appears. Depending on the model, not all of these options are available.

(F1) System Information

(F2) System Diagnostics

(F7) HP SpareKey

(F9) Boot Device Options (F10) BIOS Setup

(F11) System Recovery for Consumer Notebooks

(F11) System Recovery for Business Notebooks

(F12) Network Boot (F12)

(taken from the HP website)

cookie66

Just been told by oh it's not an u derscore it's a dash

cookie66

We have tried the esc button and f8 and f11. Ut as the screen
is completely blank I can't see any of those options. I really
appreciate the time and trouble u have taken thanks guys

cookie66

I will just have to see what happens tomorrow I will check out
prices for hard drive before buying and see if there is any
other advice left here thank you For all ur advice every one
nite