Section 75 claims

Beccah_3

harveybobbles wrote: »

Good call.

There was an irate man in the bank infront of me last week complaining to the unhelpful girl on the counter. But as he was screaming and shouting, it got him no where, apart from frog marched out of the building

Stay calm, be polite.

The sensible side of my brain knows this...I used to work in customer service and I'd do only what I had to for the rude, belligerant people, whilst going out of my way for those who were polite and understanding. I think I'm just wary of being fobbed off or of being walked over so my determination to stand my ground is making me a little militant and hard headed. Not to mention the fact that the XC90 is my dad's dream car, and he's currently feeling sick at the idea that he may have spent 11.5K on a lemon.
I think calm, unemotional and firm is the way forward.

Lum

You know if the dealership was selling this "on behalf of a friend" then they may have genuinely not known about the faults due to being a little less rigorous in their testing due to it being from a "trusted" source. Bear that in mind before having a go at them.

"Never attribute to malice that which is adequately explained by stupidity"

Inactive

Beccah wrote: »

I think calm, unemotional and firm is the way forward.

Spot on..;)

Beccah_3

Lum wrote: »

You know if the dealership was selling this "on behalf of a friend" then they may have genuinely not known about the faults due to being a little less rigorous in their testing due to it being from a "trusted" source. Bear that in mind before having a go at them.

"Never attribute to malice that which is adequately explained by stupidity"

Thanks Lum, very good point.

vaio

S75 makes the credit company jointly liable with the retailer so if you have a case against the retailer who goes bust or refuses to pay then the card will. It covers the whole amount of goods or services that cost between £100 & (I think) £30k providing that some (no lower limit so can be as little as £1) of the cost was paid on the card. The CC company can also assist more informally by putting pressure on the merchant to resolve matters without a formal claim.

As you've only had the car a month it's a SOG issue http://www.berr.gov.uk/files/file25486.pdf is a guide for traders but will cover anything you need to know.

Important points for you……

SOG assumes that failures in the first six months are down to faults that existed when the car was sold UNLESS the dealer can prove otherwise. The old fault codes further strengthen your case so get them confirmed by the garage

It also requires the dealer to remedy the situation "without significant inconvenience" and within a "reasonable time", and makes the retailer responsible for the costs of getting the goods back to them.

Reasonable consequential costs can also be recovered so if you need to hire a car because yours doesn’t work then the retailer picks up the cost of that too.

As you say....

Beccah wrote: »

..... calm, unemotional and firm is the way forward.

but it does no harm to know your legal position

.

owitemisermusa

Lum wrote: »

"Never attribute to malice that which is adequately explained by stupidity"

QFT!

10char