Virgin broadband £1 charge increase - no phone options please

veryintrigued

Hi there

Here's my situation - Virgin L Broadband customer - no other services and no landine for the past two years.

After receiving an email today that Virgin is increasing its prices from £19 to £20 after stopping the '£1 paperless billing reward' am seriously looking at swapping or stopping.

For us non landline people what are the best options? I have tried to haggle Virgin down twice in the past six months but I suspect they have a record that I have no landline.

All information very gladly received.

Thanks in advance

kwikbreaks

You'll be hard pressed to find comparable ADSL together with its compulsary landline for £20.

If you call VM there is a "I'm thinking of leaving" option and if you use that you may be offered a discount to stay.

veryintrigued

kwikbreaks wrote: »

You'll be hard pressed to find comparable ADSL together with its compulsary landline for £20.

If you call VM there is a "I'm thinking of leaving" option and if you use that you may be offered a discount to stay.

Cheers for that kb.

The "thinking of leaving" has been used twice and failed twice.

Hoepfully someone will come up with something on here that we are missing!!

l33na

Hi. Just today my brother has phoned to ask for a broadband only option for my sister who has no landline at her house. He was told that it would be £15 a month(think it is the M package). He usually gets discounts every year with the 'I'm leaving'sceniro and he told them that he would consider a dongle option for her but he rather give business to VM... the advisor then went off for a bit and came back with a £30 discount on brothers bill for recomending her and the £30 to her if she stayed with them and that it all can be used against her bill so in effect she will get 6mths free then £15 therafter.

Re the leaving scenerio I actually book my cancellation and then wait for a phonecall before the 30 days. Though this year that did not come and so on the 28th day I phoned them to 'check' if my cancellation was booked>> got a discount then. Hth

veryintrigued

l33na wrote: »

Hi. Just today my brother has phoned to ask for a broadband only option for my sister who has no landline at her house. He was told that it would be £15 a month(think it is the M package). He usually gets discounts every year with the 'I'm leaving'sceniro and he told them that he would consider a dongle option for her but he rather give business to VM... the advisor then went off for a bit and came back with a £30 discount on brothers bill for recomending her and the £30 to her if she stayed with them and that it all can be used against her bill so in effect she will get 6mths free then £15 therafter.

Re the leaving scenerio I actually book my cancellation and then wait for a phonecall before the 30 days. Though this year that did not come and so on the 28th day I phoned them to 'check' if my cancellation was booked>> got a discount then. Hth

Thanks l33na - some good advice here. Crackers that we have to go through these hoops but have made a note of those.

Anymore for anymore?

Kitster

Hi everyone - I am in the middle of a 12 month contract (M+) - are they allowed to do this whilst I am locked into the 12 months - they have increased the pakage price by £1. I was hoping to use it as a reason to leave because if they break the terms of the 12 month contract by changing prices I should be able to leave - is that right?

jb66

Kitster wrote: »

Hi everyone - I am in the middle of a 12 month contract (M+) - are they allowed to do this whilst I am locked into the 12 months - they have increased the pakage price by £1. I was hoping to use it as a reason to leave because if they break the terms of the 12 month contract by changing prices I should be able to leave - is that right?

£1 is not unreasonable but are you sure you were even getting the £1 discount to begin with? i was sure that was for customers who signed up for online billing a long time ago

veryintrigued

Am now on S (after renogotiating last year) and Virgin have emailed to say they are increasing the amount by £0-75. Not a huge amount and without a landline I am struggling for any other options.

steveE2

Without a landline your options are limited as you know,your only other options are mobile broadband via dongle or satellite both more expensive,especially so in the case of satellite(not SKY Broadband)

reduceditem

veryintrigued wrote: »

Hi there

Here's my situation - Virgin L Broadband customer - no other services and no landine for the past two years.

After receiving an email today that Virgin is increasing its prices from £19 to £20 after stopping the '£1 paperless billing reward' am seriously looking at swapping or stopping.

For us non landline people what are the best options? I have tried to haggle Virgin down twice in the past six months but I suspect they have a record that I have no landline.

All information very gladly received.

Thanks in advance

I'm a Virgin BB only customer........I reckon I'm paying about £12 a month on average instead of the quoted £20.25. They've given me 3 bill credits for £30 over the last year or so. I just phone them up and ask to cancel.......no negotiating, no discussion, I just tell them I'd like to give my notice.......they ask ''why?''......I say ''it's too expensive''.......they say ''yeah, but it'll be more expensive getting a phoneline and new provider''.......I say ''Don't care, I just can't affod it so I'll do without''. 2/3 times this resulted in an immediately applied £30 bill credit (no new contract or anything) and once they actually put the 30-day cancellation notice through, but phoned me up about a week later.....same conversation as above......£30 bill credit.

ItchyFeet

I've just cancelled with Virgin for phone and broadband. I've worked out that by having a BT line installed with Plusnet or Primus and taking into consideration cashback, i will be paying about the same as Virgin offered me to stay (£21 a month). And once the first twelve months are out of the way, i can take full advantage of broadband competition as i won't need to pay for the line installation too!