£398.44 Tiscali bill

speedin

After leaving Tiscali recently and moving to another ISP (internet service provider) Today i got home and checked my bank statement online as usual to find Tiscali had billed me £398.44 despite being out of contract before leaving! this company is a shambles almost 2 hours later of phone calls and 3 departments i at least got them to admit it was their fault. they have however told me that i need to wait 7-10 days to get my money back that they took without any authorization and admitting it's their fault

I leave for Espania in 5 days and NEED that money what can I do ? ? ?

kwikbreaks

Wrong board really as apart from the company this has nothing to do with internet access.

Assuming it was taken by direct debit talk to your bank - there is protection against incorrect withdrawals - even if they can't get the money back quicker they may agree a short term overdraft (possibly free or charged to Tiscali).