Drivers Problem

reeree

the drivers in my computer have stopped working and lve been told to use a drivers update programme to fix it does anyone know of a completely free one, ie not one that scans your computer tells you the faults and then tells you you have to pay for the programme. many thanks in advance

Donnie

All the drivers??

reeree

Donnie wrote: »

All the drivers??

not sure but enough to be causing problems getting on the internet

Donnie

Download, install, update and run a Quick Scan with Malwarebytes' AntiMalware. When complete, choose 'Remove Selected' if there is anything to remove and Reboot your computer.

After restart, open the program again and go to 'Logs'. Double click on the log produced for today and post the contents here.

tronator

reeree wrote: »

the drivers in my computer have stopped working and lve been told to use a drivers update programme to fix it does anyone know of a completely free one, ie not one that scans your computer tells you the faults and then tells you you have to pay for the programme. many thanks in advance

Sounds like a scam to me. Who or what told you "to use a drivers update programme"?

Do you have any problems with your computer or is it just the message? You should do a complete malware and virus scan.

spakkker

Look in device manager for high-lighted items , how many? What about modem / network adapter?
How do you connect to the internet and who/what told you to use a programme.
You could have virus/malware.

reeree

spakkker wrote: »

Look in device manager for high-lighted items , how many? What about modem / network adapter?
How do you connect to the internet and who/what told you to use a programme.
You could have virus/malware.

when l try to connect to the net a box comes up telling me the drivers are missing, l can only connect by connecting this one to my main one, (this one is my grandsons laptop)

Donnie

Go to the Device Manager and check for any yellow question/exclamation marks.

reeree

Donnie wrote: »

Go to the Device Manager and check for any yellow question/exclamation marks.

there dosent appear to be any

reeree

Donnie wrote: »

Download, install, update and run a Quick Scan with Malwarebytes' AntiMalware. When complete, choose 'Remove Selected' if there is anything to remove and Reboot your computer.

After restart, open the program again and go to 'Logs'. Double click on the log produced for today and post the contents here.

will do this when the scan finishes

reeree

Donnie wrote: »

Download, install, update and run a Quick Scan with Malwarebytes' AntiMalware. When complete, choose 'Remove Selected' if there is anything to remove and Reboot your computer.

After restart, open the program again and go to 'Logs'. Double click on the log produced for today and post the contents here.

heres the log
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org
Database version: 4451
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943
20/08/2010 16:47:04
mbam-log-2010-08-20 (16-47-04).txt
Scan type: Full scan (C:\|E:\|S:\|)
Objects scanned: 284824
Time elapsed: 1 hour(s), 35 minute(s), 14 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\HostOL.MailAnim (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\HostOL.MailAnim (Adware.Hotbar) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions\hotbar@hotbar.com (Adware.Hotbar) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

it did detect three threats, something to do with hotbar ???