3 mobile broadband

missknixon

I have 3 mobile broadband. I connect to 3 have internet access (well says i do) great signal, but when i access the internet i cannot browse to any webpage. Changed settings, disabled firewall and AntiVirus and still nothing.

Went to my sisters last night and worked fine. Went on it before work this morning and nothing. Contacted 3 they said its is a problem with my machine.

Anybody any idea, please help
Im using Vista and Firefox 3.6

I wrote this post from work

PlutoinCapricorn

I have vague memories of reading that 3 mobile BB does not work with Vista: i use it with Windows XP/Internet Explorer and LINUX/Firefox with no problem.

kwikbreaks

You really haven't given anything to go on..

Did it ever work?

Have you tried uninstalling the software and deleting the dialup connection then plugging the dongle back it to let it set everything up again?

Some basic tests...
After connecting open up a command prompt and type in..

ipconfig /all

and post the results

Then try...
tracert bbc.co.uk

if that doesn't work try
tracert 212.58.224.138

missknixon

kwikbreaks wrote: »

You really haven't given anything to go on..

Sorry about that
It had been workinf fine on Vista for the past 3 years or so, no problems, only started about 2 weeks back. No changes have been made to my computer, did not work in my house even though i have good signal, took it over to my sisters 3 miles away poor signal but worked on the same machine using the same settings

I have unistalled and reinstalled and everything is still ok apart from i cant browse the internet
I can ping to google within 5 seconds of connecting though cmd but when i try again i cannot ping to google

PlutoinCapricorn

It is a different matter if it has worked in the past.

Have you checked 3's website for upgrades in your area? My service was slow with many disconnects when they were improving the network in my vicinity.

missknixon

PlutoinCapricorn wrote: »

It is a different matter if it has worked in the past.

Have you checked 3's website for upgrades in your area? My service was slow with many disconnects when they were improving the network in my vicinity.

There is no planned maintaince and it is avaiable in our area.

tonynw

Remove 3 software then go into tools, then internet options, then programs, and reset the web settings then go to advanced and restore defaults.

then re install your 3 software and see if that sorts things out for you.

tonynw.

missknixon

tonynw wrote: »

Remove 3 software then go into tools, then internet options, then programs, and reset the web settings then go to advanced and restore defaults.

then re install your 3 software and see if that sorts things out for you.

tonynw.

Sorry i have already tried that last night and still nothing

kwikbreaks

missknixon wrote: »

No changes have been made to my computer, did not work in my house even though i have good signal, took it over to my sisters 3 miles away poor signal but worked on the same machine using the same settings

Let me get this straight - you say it is reporting a good signal at your house but doesn't work. You cart your machine to your sisters where the signal is poor and it works.

If that is the case then it is clear that there is nothing wrong with your machine and the fault lies with your local cell - it is connecting at the radio level but the cell must have lost its backhaul to the internet.

You didn't post the ipconfig or tracert results I asked for. They may shed some light on this but essentially I think it is 3's problem and they need to fix their cell. You could try it somewhere between your place and your sisters where it is likely to connect to yet another cell and see if it works there which would more or less prove the problem lies with your local cell.

You can use http://www.sitefinder.ofcom.org.uk/ to find the cell reference when reporting the fault to 3.

missknixon

kwikbreaks wrote: »

Let me get this straight - you say it is reporting a good signal at your house but doesn't work. You cart your machine to your sisters where the signal is poor and it works.

If that is the case then it is clear that there is nothing wrong with your machine and the fault lies with your local cell - it is connecting at the radio level but the cell must have lost its backhaul to the internet.

You didn't post the ipconfig or tracert results I asked for. They may shed some light on this but essentially I think it is 3's problem and they need to fix their cell. You could try it somewhere between your place and your sisters where it is likely to connect to yet another cell and see if it works there which would more or less prove the problem lies with your local cell.

You can use http://www.sitefinder.ofcom.org.uk/ to find the cell reference when reporting the fault to 3.

Thanks again, i will post the results of ipconfig all when i get home, how do i export it to a text file to post to you? I will see the sitefinder as well. Thanks again

missknixon

kwikbreaks wrote: »

You can use http://www.sitefinder.ofcom.org.uk/ to find the cell reference when reporting the fault to 3.

This is what i get, does not mean anything to me
Base stations displayed in this square
Single operator GSM technology0 Single operator UMTS technology0Single operator TETRA technology 0Shared base stations with more than one operator or more than one technology 1