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Carphone warehouse upgrades and Friends and Family discount

dej23
dej23 Posts: 37 Forumite
hey all,

Do you know if you can upgrade your phone via carphone warehouse if you have friends and family discount on t-mobile? I want to keep the discount when I upgrade?

Comments

  • Jon_01
    Jon_01 Posts: 5,929 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If it works the same way as Orange then you can only upgrade through the networks own F&F dept ?
  • MissKeith
    MissKeith Posts: 751 Forumite
    It doesn't work the same way as Orange. When you upgrade through CPW, the rep has to call T-Mobile and negotiate a deal with them, all you need to do is ask the sales rep to ask T-Mobile if you can retain your discount. Whether they'll do it or not I don't know but I've kept loyalty discounts and staff discounts for customers before so I'm assuming it's possible.
    Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug). ;)
  • Jon_01
    Jon_01 Posts: 5,929 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    A far more sensible approach and you get more choice...
  • dej23
    dej23 Posts: 37 Forumite
    No worries I gave t-mobile upgrades a call andthey offered me a phone either via them or carphone warehouse - which meant I kept my discount, the only thing was the phone cost £20 more..
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