IKEA guarantee - worthless?

D_Dickenson

My apologies for not getting a chance to respond to the thread.

adam.mt wrote: »

OP - did you install the doors yourself or did IKEA do it?

I can confirm I did install them myself. It was fairly straight forward with the help from a friend who is a bit of a handy man.

As far as I know no small children have been doing acrobatics from the doors!

unholyangel

D_Dickenson wrote: »

My apologies for not getting a chance to respond to the thread.



I can confirm I did install them myself. It was fairly straight forward with the help from a friend who is a bit of a handy man.

As far as I know no small children have been doing acrobatics from the doors!

Anyone had a fall and maybe used the door to catch themselves? Or anything like that?

D_Dickenson

gordikin wrote: »

Just a thought OP. Have you considered repairing it yourself if you can? Ball bearings seem cheap on ebay, e.g. 185 assorted for £2.50 delivered. It maybe less hassle in the long run?

I did consider just that when I couldn't find the receipt back in November. I bought some ball bearings from ebay.

Here is a picture of the wheel and the casing it is housed in. (If IKEA offered the wheel as a replacement part then the problem would be easily fixed but for some reason they don't)
http://www.flickr.com/photos/23597878@N08/4085832159/
My concern is to get access to where the bearings go in the wheel I would have to remove the pin (rivet?) that goes through the middle. Once I have done that I'm not confident I could re-rivet the wheel firmly enough for it to hold. The mirrored doors are very heavy so there must be quite a lot of pressure in there.

If anyone has advice on that then I would be grateful but it doesn't get round the fact that IKEA are being pretty disingenuous with their 10 year guarantee on defective materials they so proudly offer.

D_Dickenson

unholyangel wrote: »

Anyone had a fall and maybe used the door to catch themselves? Or anything like that?

Nothing like that. The only thing I can think of is that I have not performed any maintenance on the doors. Is one meant to keep the bearings regularly oiled? There is no mention of it in the installation instructions.

adam.mt

Back to the original advice given then; best to ignore the later arguments between a couple of posters (nobody knows why the door's failed; if you go as far as Small Claims then getting an independent report will show you've 'followed the process' and done what's reasonable to correctly assess the issue - as such you're likely win).

smcaul

gordikin wrote: »

Wind your neck in! What proof have YOU provided?...that's right NONE!

I don't need to provide proof - I am not the one questioning the OP on there integrity like so many of you others on here. I look at the facts provided!!!

I think the rest of the "sheep" need to all go away back to the knitting club.

As for do I have kids and was I ever one, yep, was one of the type of kids who was outside climbing trees and playing on scaffolding from an early age. I also have 2 kids, one of which is a very active 2 year old boy, but even he would struggle to climb a sliding wardrobe door!!

Really people, get a grip of yourselves and stop trying to investigate things to the minutest detail!!

Ikea obvioulsy expect the doors to last atr least 10 yrs, hence the guarantee, the op has stated no excessive use, fitted correctly (bear in mind these are designed for home install), they worked fine for 18 months, the rest of the bearings are still fully functional - does not take sherlock holmes to work it out does it!!!

smcaul

Oh, and as another point, looking at the picture, it is a nylon wheel, which would give way long before the bearing would if it were suffering from misuse!!!