No customer service from mobiles.co.uk

kizziedog

I bought a cheap PAYG LG phone from Mobiles.co.uk. I paid a mandatory £10 for a t-mobile topup.
The phones was delivered on 30th July and was immediately registered on the t-mobile website.
The topup has not been applied.
I have emailed mobiles.co.uk three times - twice to customer services once to order processing - dates from 8th august to 13th. august.
Apart from computer-generated replies I have had no response from this company.
AND NO TOPUP.

I gather from other threads that a representative of mobiles.co.uk watches the MSE threads.

If so - PLEASE HELP!!!!!!!!!!!

Mobiles.co.uk_company_representative

I am the on line representative for mobiles.co.uk and I am sorry to hear you have experienced problems getting through to the teams mentioned in your post.

The top up should automatically activate, this is typically on the 8th day of purchase.

If this time frame has already elapsed or you would like me to specifically look at your order please email jkane@mobiles.co.uk with your order details.

Thank you.

bindiboo

hi rep, ive tried twice to email my bills but dont get a confirmtion email. if i email about something else, i get a confirmation email straightaway. I hope this is not a delay tactic to ensure that my window for claim exceeds.

thnx

Silk

bindiboo wrote: »

hi rep, ive tried twice to email my bills but dont get a confirmtion email. if i email about something else, i get a confirmation email straightaway. I hope this is not a delay tactic to ensure that my window for claim exceeds.

thnx

Unless you send in your bills via recorded snail mail you will have no confirmations in which to rely on should you need to prove your claim

Silk

Mobiles.co.uk_company_representative wrote: »

I am the on line representative for mobiles.co.uk

Hi Jennie,
So what happened to Ben then ???????
I asked before but you must have missed it or ignored it

http://forums.moneysavingexpert.com/showpost.html?p=35675713&postcount=53

kizziedog

Thanks your reply.

I have now (finally) had a response from CS & they've promised a refund within 28 days.

If there's a problem I'll come back to you

Guys_Dad

kizziedog wrote: »

Thanks your reply.

I have now (finally) had a response from CS & they've promised a refund within 28 days.

If there's a problem I'll come back to you

See you in a month then Kizzie

Silk

Mobiles.co.uk_company_representative wrote: »

The top up should automatically activate, this is typically on the 8th day of purchase.

If this time frame has already elapsed or you would like me to specifically look at your order please email [EMAIL="jkane@mobiles.co.uk"]jkane@mobiles.co.uk[/EMAIL] with your order details.

Hi Jennie,
I don't think you are reading the posts in any details, rather it seems you are just going through motions here ...The OP clearly stated that the phone was delivered on the 30th Jul and registered that day too !
Its now the 16th Aug which means the 8 days elapsed 9 Days ago there is no IF about it :rotfl:

Silk

Guys_Dad wrote: »

See you in a month then Kizzie

:rotfl::rotfl::rotfl:
I was just thinking the same thing !

kizziedog

Guys_Dad wrote: »

See you in a month then Kizzie

Received £10 cheque last week.
Everything now sorted within the 28 days quoted.
Thanks to the mobiles.co.uk representaive