Help - broken laptop screen!

clairehi

Help, my lovely shiny laptop is bust. A small child trod on the screen and shattered it (I know, dont ask)

Seems beyond economic repair as the cheapest price we have been quoted to replace the (14") screen is £300+VAT which still leaves us with a laptop with a slightly bent case. Laptop only cost us £380 about 3 months ago from Acer. Acer have been useless quoting £41 just to look at it and 6-8week turnaround time. I was wondering whether there would be any mileage in asking them to "trade it in" for a new one.

We have accidental damage cover on house contents, slightly reluctant to claim and lose no claims discount but maybe this is the best option.

Any other ideas?

paul_h

Any good repairer will also be able to replace any damaged plastics too.

In any case, it will not be a cheap repair - the best option for you may well be to claim on your insurance.

Nex0

If you only use it at home then you could get a external monitor and run it of that.

Not idea I know but its an idea.

ABH_3

clairehi wrote:

Help, my lovely shiny laptop is bust. A small child trod on the screen and shattered it (I know, dont ask)

Seems beyond economic repair as the cheapest price we have been quoted to replace the (14") screen is £300+VAT which still leaves us with a laptop with a slightly bent case. Laptop only cost us £380 about 3 months ago from Acer. Acer have been useless quoting £41 just to look at it and 6-8week turnaround time. I was wondering whether there would be any mileage in asking them to "trade it in" for a new one.

We have accidental damage cover on house contents, slightly reluctant to claim and lose no claims discount but maybe this is the best option.

Any other ideas?

If you only purchased it 3 months ago, you may get lucky. You could go over to ebay, type in 'acer warranty' and view the various hits. You may get a warranty pack at an agreeable price which which covers 'accidental damage' you can purchase, then phone up acer and get it repaired that way. Though if the laptop is registered to yourself, it might be better if you can get a trusted friend to pretend its theirs before you apply the warranty.

HTH

CAT-THE-FIFTH

Alternatively you can get an undamaged screen off Ebay and replace it yourself!
I think there should be repair manuals available on Ebay too!!

I have replaced a screen on an old HP notebook and a newer Medion notebook and it was not too difficult providing you are careful enough!

clairehi

ABH wrote:

You may get a warranty pack at an agreeable price which which covers 'accidental damage' you can purchase, then phone up acer and get it repaired that way. Though if the laptop is registered to yourself, it might be better if you can get a trusted friend to pretend its theirs before you apply the warranty.

HTH

This sounds a bit naughty and Im not sure how it would work? Ive never heard of buying a warranty secondhand. .

clairehi

CAT-THE-FIFTH wrote:

Alternatively you can get an undamaged screen off Ebay and replace it yourself!
I think there should be repair manuals available on Ebay too!!

If have replaced a screen on an old HP notebook and a newer Medion notebook and it was not too difficult providing you are careful enough!

interesting thought, although DH and I are both a bit cackhanded...

clairehi

Nex0 wrote:

If you only use it at home then you could get a external monitor and run it of that.

Not idea I know but its an idea.

True enough, and its better than junking an otherwise perfectly good machine which never leaves the house. Its just so handy being able to sit on the sofa/at the kitchen table and surf though

Nex0

Id take a look at this I dont believe its naughty or 2nd hand and it covers accidental damage.

http://cgi.ebay.co.uk/ACER-Warranty-3-Year-and-Accidental-Damage-Laptop_W0QQitemZ8796866983QQihZ005QQcategoryZ177QQssPageNameZWD1VQQrdZ1QQcmdZViewItem

paul_h

Nex0 wrote:

Id take a look at this I dont believe its naughty or 2nd hand and it covers accidental damage.

http://cgi.ebay.co.uk/ACER-Warranty-3-Year-and-Accidental-Damage-Laptop_W0QQitemZ8796866983QQihZ005QQcategoryZ177QQssPageNameZWD1VQQrdZ1QQcmdZViewItem

For accidental damage cover, the Acer Advantage policy must be purchased and activated within 90 days of the purchase date of the Laptop.

If the OP has had the laptop for 3 months and registers the policy, it won't be covered for accidental damage - only for faults.

In any case, there is also a surcharge for screen breakage.

nearlyrich

ABH wrote:

If you only purchased it 3 months ago, you may get lucky. You could go over to ebay, type in 'acer warranty' and view the various hits. You may get a warranty pack at an agreeable price which which covers 'accidental damage' you can purchase, then phone up acer and get it repaired that way. Though if the laptop is registered to yourself, it might be better if you can get a trusted friend to pretend its theirs before you apply the warranty.

HTH

Actually that's not getting lucky it's called fraud and it's against the law and against the ethos of this site.

Believe me IT companies are not stupid they have seen it all before and usually will only accept a warranty upgrade at point of purchase and it looks a little fishy registering a late warranty and immediately claiming on it

Does your household policy even have a no-claims bonus? it's probably going to be the best option to claim on the insurance policy you have rather than
take questionable advice.