How do I uninstall my router?

Margaret_Skinner

Having just changed ISP, I'm having problems creating a new connection - Netgear router seems fine and cables/filters etc were checked previously so I thought I'd try to uninstall the router then install it again but I cannot find how to do this. Have tried Control Panel; Add Hardware section; Device Manager, Program Files and the Netgear CD itself - plenty opportunities to install - none to uninstall apparently.

Will unplugging it do the same thing?

Or right-clicking on the Netgear folder in Program Files and deleting it?

TheEffect

Have you received a new router from your new ISP?

Margaret_Skinner

No I already had a router and was told by my new ISP that it should be compatible with them so I paid £25 for the connection and decided to just use it.

It may need reconfiguring though so that's why I thought I'd try uninstalling and reinstalling - can't think of anything else to try.

TheEffect

Different ISP's use different settings within the router. You do not need to uninstall or reinstall anything on the actual computers.

Does any of the computers connected to the router work on the internet? Is the internet light on, on the router?

If no computers work on the internet when connected to the router, whats the make and model of your router? It should be written on or under it.

Margaret_Skinner

TheEffect wrote: »

Different ISP's use different settings within the router. You do not need to uninstall or reinstall anything on the actual computers.

Does any of the computers connected to the router work on the internet? Is the internet light on, on the router?

If no computers work on the internet when connected to the router, whats the make and model of your router? It should be written on or under it.

No the computer connected to the router isn't working - the power light is on and the adsl light is on (steady green lights). The third light is red.

It's a Netgear DGN2000.

TheEffect

What ISP did you come from and what ISP are you going to?

b33r

Go to 192.168.0.1 in your browser (or whatever is your default gateway is but that is most likely it as it is a netgear), sign in to your router and enter the details given to you by your new ISP, there will probably be a configuration wizard to follow which will make it easier.

Margaret_Skinner

TheEffect wrote: »

What ISP did you come from and what ISP are you going to?

Came from TalkTalk and moved to Plusnet. They said it was ready from today but when I put in my username and password to set up the connection it didn't work. I'm pretty sure I'm using the right password but have e-mailed Plusnet just to check.

pcombo

Easy, When the new broadband is connected, Reset the router then use the setup wizard within the router this gets all the line settings. Enter your user n pass. Job done no need to do anythign physical.

TheEffect

Connect to the router
Go to internet explorer
Type in http://192.168.0.1/ and hit enter
Username: admin
Password: password

Look around in there for a 'set to default' button - Also look for a 'username' and 'password' section and enter the details your new ISP gave.

Margaret_Skinner

pcombo wrote: »

Easy, When the new broadband is connected, Reset the router then use the setup wizard within the router this gets all the line settings. Enter your user n pass. Job done no need to do anythign physical.

But it's the first bit that's the problem - getting the new broadband connected. Uninstalling and reinstalling the router was one of the suggestions given if it didn't work so that's why I was going to try it.