O2 Referral to Credit and Risk

Stuckon100forever

On Wednesday night I applied for a O2 Sim Only deal. At the end of my order I got a message saying it had been passed to Referral to Credit and Risk, it gave me an order number and told me they would be in touch within 24 hours. Its now been 48 hours I have still not heard anything yet £1.01 has been debited from my Bank Card.

Does anyone know how long this usually takes and also what my chances are? Seems better than a Decline Outright but I'm not getting my hopes up!

Bosie

Stuckon100forever wrote: »

On Wednesday night I applied for a O2 Sim Only deal. At the end of my order I got a message saying it had been passed to Referral to Credit and Risk, it gave me an order number and told me they would be in touch within 24 hours. Its now been 48 hours I have still not heard anything yet £1.01 has been debited from my Bank Card.

Does anyone know how long this usually takes and also what my chances are? Seems better than a Decline Outright but I'm not getting my hopes up!

There should of been an email address for credit referrals to contact them, or at least on the 02 website.
It probably will be looked at manually by an underwriter, I guess it depends if they have a few to look at?

Hope you hear something soon

Stuckon100forever

There wasn't an email address, because it said on screen with my order number they will email me. However all I have received was an initial standard welcome email but nothing else and when I login to my account and track order it says they can't find an order.

Just suprised by how long this is taking

Bosie

Found this email address [EMAIL="mycare@02mail.co.uk"]mycare@02mail.co.uk[/EMAIL] not sure if they'll be available over the weekend though. They are a pain when they don't get back.

Stuckon100forever

....still not received any email! Has anyone else been referred before and how long should this take??

Bosie

Stuckon100forever wrote: »

....still not received any email! Has anyone else been referred before and how long should this take??

Use the email address above, that is their referral dept, a relative had a similar problem and they ''eventually'' got back to her!

Stuckon100forever

thanks but i already did that last night. Guess they dont work weekends. How did your relative get on?

Bosie

She got an instant decline, which got her mad because she had perfect files with Equifax who they use.
So she emailed them for more information, which when they did reply was very bog standard! She never got to the bottom of it, and it was only a sim only deal, no phone?

They should get back to you after the weekend, they may even have lost the application, it does happen. I hate it myself because you're left in limbo......
Post again when you get word from them.

Stuckon100forever

Just found this address on the internet too: creditreferrals@o2.com - have just sent another email to this one.

Considering that only 1 person has replied to this thread I guess that a O2 Referral is very rare and i'm starting to get worried now

If anyone else has experienced this please reply?

Bosie

Did you ever get a reply from 02?