Currys forced refund

Esqui

Mr_Payne wrote: »

Just over two weeks ago I purchased a Sat Nav in a sale from Currys - it was over half price, boasting a saving of £170.99. However, I never got to try the unit because when I opened the box I found the car charger was broken.

I read this far and immediately thought TomTom Go 630. Amirite?

When this happened, I just got a charger out of another box and swapped that, rather than the whole unit. But that was broken too, so I just gave the guy a charger off the accessories display.

But if there's a collection arranged and the faulty one has gone back to the supplier, they must have done an exchange to get all that done, with an order placed for your new one. So the original one is technically no longer OP's property, it has been exchanged for an item on order, which is no longer available. Though you could see if they have any of the 730, which was on offer to cover the 630 selling out.

4743hudsonj

Esqui wrote: »

I read this far and immediately thought TomTom Go 630. Amirite?

When this happened, I just got a charger out of another box and swapped that, rather than the whole unit. But that was broken too, so I just gave the guy a charger off the accessories display.

But if there's a collection arranged and the faulty one has gone back to the supplier, they must have done an exchange to get all that done, with an order placed for your new one. So the original one is technically no longer OP's property, it has been exchanged for an item on order, which is no longer available. Though you could see if they have any of the 730, which was on offer to cover the 630 selling out.

But would that have been done with the OP's permission, whilst i have no doubt thats how dsg operates, it does put them up the creek in an incident like this as theyre doing it on the assumption that the customer is happy with a refund.

All i can see is that the OP os perfectly entitled to their item back or to sue for expectation loss and have a same/similar spec satnav without spending extra.

Equaliser123

dreamypuma wrote: »

I really don't know why I just "thanked" a poster for posting a picture of a chicken.

For some reason, in response to that knob, SirMarcus, it is totally appropriate.

4743hudsonj

Equaliser123 wrote: »

I really don't know why I just "thanked" a poster for posting a picture of a chicken.

For some reason, in response to that knob, SirMarcus, it is totally appropriate.

Everybody knows thats a COCKerel not a chicken.:rotfl:

Equaliser123

4743hudsonj wrote: »

Everybody knows thats a COCKerel not a chicken.:rotfl:

Ah. Gotcha.

4743hudsonj

Equaliser123 wrote: »

Ah. Gotcha.

Took your time lol:T

dreamypuma

More medals for everyone!

Jakg

smcaul wrote: »

Nope, the property is still yours and as such you have the right to ask for it back or to be put in the same postion you were before you gave it over to them i.e. a satnav with out a working charger. Just tell them the above and let them know that if they do not comply then you will recover the cost for the same satnav unit minus the cost of a charger via moneyclaimonline (small claims court).

They are offering to put the customer back in the position they were in before with a full refund - don't see whats unreasonable about that. The OP never "rejected" the goods as unfit for purpose, just went in seeking a resolution.

st999 wrote: »

Demand a refund of the non sale price of £319.99. Don't be fobbed off with the price you paid for the sat nav. This is not good enough. If they don't refund you £319.99 take them to the small claims court.

It is your right

I think you should go for some compensation as well while your at it :rotfl:

^ this is never going to work btw ^

sirmarcus wrote: »

Suggest that you escalate and complain to John Browett, Currys Group Chief Executive via sending him an email at [EMAIL="john.browett@dixons.co.uk"]john.browett@dixons.co.uk[/EMAIL].

Good luck and hope this helps.

You understand by posting these emails in plain text you are just getting their inboxes full of spam, and thus making the odds of someone actually reading it more remote...

Mr_Payne

Esqui was spot on regarding the model; it was a Tom Tom Go 630. It sounds like this was a common problem with this model.

I purchased the item from the Currys website and when I called them about the faulty charger I asked if I could just exchange the charger at my local Currys store (just as Esqui appears to do for his customers) but I was told this was definitely not allowed, but not to worry I would get a replacement within the week.

Esqui says that technically, by returning the item, I had agreed to exchange it for ‘an item on order’ that may not be in stock. However, this was never explained to me and if it had then I would never have returned the item. Currys claim to record all the telephone calls and, if this is true, they will have the evidence that I was promised a new device within the week and that any other terms and conditions were not mentioned.

Unfortunately I said that I wanted my item back and not a refund, and so the Currys head office lady, after laughing at me, agreed not to give me a refund. So now I’m left without a Sat Nav or my money wondering what to do next.

Esqui

Mr_Payne wrote: »

Esqui was spot on regarding the model; it was a Tom Tom Go 630. It sounds like this was a common problem with this model.

Yeah, I think it may be. Already fed it back to TomTom.

Esqui says that technically, by returning the item, I had agreed to exchange it for ‘an item on order’ that may not be in stock. However, this was never explained to me and if it had then I would never have returned the item. Currys claim to record all the telephone calls and, if this is true, they will have the evidence that I was promised a new device within the week and that any other terms and conditions were not mentioned.

I don't know if you agreed to that, but it's what the store would have had to do to generate the order for the new one.

I'd go back in and see if there's any local stores who have one, or if they can do a deal off another one that's similar (as I said earlier, the 730 was a replacement deal for it at £179)