Yorkshire Bank are idiots

mazcrain

Hi Newbie here, bit long winded so i do apologise

I was recently informed By Opodo that my flights for wedding in cyprus (november) had been cancelled and was due a full refund of £941 (5 tickets), to be deposited into my bank account in 2-15 working days (I have also posted about this in the flights forum) This happened last thursday 5th.

Subsequently i found new flights with Easyjet for a brilliant £474.
I transfered £500 from our holiday fund into my current account to pay for the flights. After transferring i checked the account to make sure it had transferred straight away, which it had...... So I had a grand total of £500.27 in said current account. I therefore paid for new flights including luggage. After the booking had gone through i checked back at my account and the money had gone.......all good then!! Had £30 odd quid left.
Friday I checked my account (keep a check on it every day) I still had £30 odd quid in there.

Now heres the thing - Saturday I knew i was due my tax credits (£132) I checked my account and had............. £582 :eek: Oh wow i thought, we've had a refund for flights, woohoo.......but hang on, its not all there. Partner got on the phone to opodo and they told him as it was 2 combinable flights, the refund would be issued in 2 parts.......so to expect the other part in a few days. So I transferred a chunk back to savings and paid some bills with the rest
Anyway...... went without checking my account on monday. Tuesday came when i knew i was due child benefit (£188).....to my horror....... I was £230 Overdrawn :eek::eek:, Child benefit had gone in...........looking through my transactions, It was easyjet taking there £474,

So to recap - Easyjet flight money came out on thursday..........still gone on friday.....Money in my account on saturday (stupidly thought it was part of our refund) Turns out it wasn't the refund but stupid Yorkshire bank. They had put the money back in and then taken it again on monday. How is this right???
I know it was partly my mistake, I should have waited till monday for it to show on the transactions....but for god sake, i'm only human. And because I used some of the money to pay bills I'mstill £130 overdrawn until saturday when my tax credits are due. The Bank are refusing to pay back and charges as they say its not their fault.

Anybody had any similar experiences with said bank?? I've applied for a new account with Natwest now cos of this. Its made me so angry


And i am sorry for such a long winded first post

izools

Have you transferred the savings balance back into the current account so that it is in credit?

This will make them more amenable to your request to refund the charges. It is there fault for reversing the pending authorisation despite it still pending and as such should refund the charges. You should tell them this and use it as the basis for your complaint. Raise an official complaint detailing this as per their complaints procedure if the front line staff aren't happy to help.

Azrael_1701

If a retailer doesn't take a pending authorization within a set amount of time, it automatically re-credits the account, all banks do this, although each have different timescales for waiting.

thatsean

Don't understand what YB have done wrong here - surely a reconciliation of your bank account would have prevented this?

preable

I dont understand either, I know it may seem wrong but its not

HouseHuntr

mazcrain wrote: »

Hi Newbie here, bit long winded so i do apologise

I was recently informed By Opodo that my flights for wedding in cyprus (november) had been cancelled and was due a full refund of £941 (5 tickets), to be deposited into my bank account in 2-15 working days (I have also posted about this in the flights forum) This happened last thursday 5th.

Subsequently i found new flights with Easyjet for a brilliant £474.
I transfered £500 from our holiday fund into my current account to pay for the flights. After transferring i checked the account to make sure it had transferred straight away, which it had...... So I had a grand total of £500.27 in said current account. I therefore paid for new flights including luggage. After the booking had gone through i checked back at my account and the money had gone.......all good then!! Had £30 odd quid left.
Friday I checked my account (keep a check on it every day) I still had £30 odd quid in there.

Now heres the thing - Saturday I knew i was due my tax credits (£132) I checked my account and had............. £582 :eek: Oh wow i thought, we've had a refund for flights, woohoo.......but hang on, its not all there. Partner got on the phone to opodo and they told him as it was 2 combinable flights, the refund would be issued in 2 parts.......so to expect the other part in a few days. So I transferred a chunk back to savings and paid some bills with the rest
Anyway...... went without checking my account on monday. Tuesday came when i knew i was due child benefit (£188).....to my horror....... I was £230 Overdrawn :eek::eek:, Child benefit had gone in...........looking through my transactions, It was easyjet taking there £474,

So to recap - Easyjet flight money came out on thursday..........still gone on friday.....Money in my account on saturday (stupidly thought it was part of our refund) Turns out it wasn't the refund but stupid Yorkshire bank. They had put the money back in and then taken it again on monday. How is this right???
I know it was partly my mistake, I should have waited till monday for it to show on the transactions....but for god sake, i'm only human. And because I used some of the money to pay bills I'mstill £130 overdrawn until saturday when my tax credits are due. The Bank are refusing to pay back and charges as they say its not their fault.

Anybody had any similar experiences with said bank?? I've applied for a new account with Natwest now cos of this. Its made me so angry


And i am sorry for such a long winded first post

No youre not,you wanted to put all that rubbish!

mazcrain

HouseHuntr wrote: »

No youre not,you wanted to put all that rubbish!

Why is it rubbish? Thanks for being so understanding lol

And to answer a question further up, yes i did credit the account straight away with the savings, but they still weren't interested in taking the charges off.

Although most banks credit accounts back if the pending payment hasn't been taken. I have never come accross this in the 18 years i've been with Yorkshire Bank

So my mistake then

blueberrypie

mazcrain wrote: »

So my mistake then

Yes, that about sums it up. It's not up to the bank to tell you how much money you have - they can't know about pending off-line transactions or cheques you've written or the £100 your auntie gave you for your birthday that you'll be depositing this afternoon. It's up to you to keep track of what you have and what you've spent and what you'll need. Lots of people do what you do - look at the balance and say "that's how much I've got" - and lots of them have problems because of that. Look on it as a lesson learned, and get yourself a notebook or computer program where you keep track of your incoming/outgoing transactions yourself. Then you'll really know how you stand.

david39

I bank with Yorkshire and with LLoyds TSB and I always find with both of them that the balances shown over a weekend are not true working balances if there are pending transactions or transactions in progress.

Balances shown on my Lloyds account between Friday night and Sunday evening are not to be trusted as the working balance. There are messages on both the Lloyds and the Yorkshire websites explaining that the shown working balances may not include transactions that are in progress.

I think both banks "catch up" on Sunday evening but between Friday night and then I never trust the "available balance" shown.

chexum

blueberrypie wrote: »

Look on it as a lesson learned, and get yourself a notebook or computer program where you keep track of your incoming/outgoing transactions yourself.

Yeah, that's a good advice. Many of us believes that there's one thing that banks do, counting money, so they should have mastered it by now. Indeed, it's much more complex :beer:

I regularly get cracked up looking at a statement summary before midnight - there are times when I can "see" four different balances on a single page. Sometimes the combination of the actual balance, last night's balance, the pending transactions, the list of already debited transactions don't make sense the way they show it. It's all obvious if you know what is going to change soon, but I'm almost shocked how they can show a single page of data so inconsistent.

jazza77

I bank with the Clydesdale, which presumably uses the same systems as YB and I often notice (particularly for larger amounts) that a transaction will appear, then disappear the following working day only to re-appear again a couple of days later. It doesn't always happen at weekends either - in fact happened to me last month where a debit card payment of c.£500 was debited on Wednesday, disappeared on Thursday, increasing my available balance, and re-appeared on Friday.

From having spoken to others about this I think it is an inadequacy in the CB / YB systems and probably linked to the problem of "ghosting" which also afflicts many payments on CB accounts (ie where a payment with the same reference is debited twice). That usually corrects itself at the end of the working day, but I have often wondered what would happen if I needed access to the affected funds that day. I believe it is a long term problem CB / YB are aware of, but whether they will ever get it sorted is perhaps another matter.