should i say something

reisse03

got an iphone 4 a couple of weeks ago in an upgrade. i paid £93 for it inc p&p and £40 a month.

was supposed to have my normal phone bill of £63 taken last week. i phoned them in all honesty to ask why they hadnt taken the dd which should have come out last week.
after checking with a supervisor, she said my account was in credit by £30 so theyre not taking a payment this month and next months bill will be £30 less so in effect ive upgraded and not actually paid anything for the phone

Oscar_The_Grouch

I'd say something now; you've got the funds so get it corrected now as in 6 months time when they realise their mistake you may find you're short of cash.

reisse03

well i asked them but she double checked with a supervisor and said it was right

Oscar_The_Grouch

Fair enough - make sure you have a record of:

The name of the person you spoke to
The name of their supervisor
The date and time of the call
The number that you called them from

All these will help if they later decide you owe them the money, as it will enable them to trace the recorded telephone call and confirm you were told you did not owe them anything.

reisse03

oooh thanks ill do that. i was basically calling them in the first place because they hadnt taken the dd and i didnt want to spend the money but when im checking my internet log in then it also says on there that my account is overpaid