Can insurance company demand we FILL UP courtesy car by 7.30pm!

dacouch

Which credit hire company is it?

Amethyst_ice

The credit hire company is Avis and we got it through AI claims

robchap_2

can't you just buy a petrol can if just round the corner it will only be a few trips in your own car

dzug1

If the agreement is void he's been driving it uninsured all along - you could be opening a can of worms there.

Amethyst_ice

it would take loads of cans of petrol!

Yeh we just realised he may have been driving it uninsured, but surely if the guy taht delivered the car didnt show him the bits to sign and everything its their fault?

It says on the forms "i have had credit hire explained to me"...and the fact no one has ever sid credit hire to us...

He has to wait 24hours for a manager to ring back but they said they may waiver the fill up costs due to the circumstances. We are going to ring our insurance company if they get funny and explain that we never signed anything.

But doesnt it mean that if we didnt sign anythign if they try claim costs from us they would legally not be able to?

dzug1

Amethyst_ice wrote: »

Yeh we just realised he may have been driving it uninsured, but surely if the guy taht delivered the car didnt show him the bits to sign and everything its their fault?


But doesnt it mean that if we didnt sign anythign if they try claim costs from us they would legally not be able to?

Fault doesn't come into it. If it's uninsured it's the driver who gets done - possibly the company as well for allowing it.

As to not signing, there's an argument (not sure how good it is) that you accepted the contract anyway by using the car.

Amethyst_ice

well im not sure the document insurance bit was what made usa insured/uninsured i dunno.
We havnt mentioned the not signing, we were just wondering if they didnt manage to claim the hire costs from the 3rd party and tried to go after us if we'd be covered by not having signed it. we'll cross that when we come to it i guess.

Had the settlement letter and cheque for our car today. Says..now you are reciept of this letter please ring us immediately to arrange collection of the hire car.

so all that yesterday was ***. we didnt have to ring them if we got a new car, it WAS when we got the settlement cheque! So that should hopefully enable my bf to get the fill up charge wavered when he speaks to the manager not only cos the guy was rude but he was also wrong!

Im right yes? lol

olly300

Amethyst_ice wrote: »

well im not sure the document insurance bit was what made usa insured/uninsured i dunno.
We havnt mentioned the not signing, we were just wondering if they didnt manage to claim the hire costs from the 3rd party and tried to go after us if we'd be covered by not having signed it. we'll cross that when we come to it i guess.

Had the settlement letter and cheque for our car today. Says..now you are reciept of this letter please ring us immediately to arrange collection of the hire car.

so all that yesterday was ***. we didnt have to ring them if we got a new car, it WAS when we got the settlement cheque! So that should hopefully enable my bf to get the fill up charge wavered when he speaks to the manager not only cos the guy was rude but he was also wrong!

Ring up and talk to them instead of posting on here.

If they become difficult put in a written complaint sending it to them by recorded delivery mentioning what it said on your letter.

They are regulated by the Ministery of Justice in regards to claims and the FSA in regards to insurance, if you need to take your complaint further. (I would do this whether they decide to keep your money or not.)

Amethyst_ice

olly300 wrote: »

Ring up and talk to them instead of posting on here.

If they become difficult put in a written complaint sending it to them by recorded delivery mentioning what it said on your letter.

They are regulated by the Ministery of Justice in regards to claims and the FSA in regards to insurance, if you need to take your complaint further. (I would do this whether they decide to keep your money or not.)

Hello...my bf is ringing up- i posted on here for advice which last time i checked thats what its for!

You ahvnt read my post correctly..they havnt taken any money from us i was saying IF it came to the other company not accepting the credit hire costs and they tried to bill us.

Thanks for your advice IF it comes to that.

We ahve a callback tomorrow with a manager