Can insurance company demand we FILL UP courtesy car by 7.30pm!

Amethyst_ice

masterlumps wrote: »

if it is not insured (ETA for you to drive) after 7.30pm then you should no longer be responsible for the car after that time, regardless of when they collect it, they cannot expect you to be liable for it

how much it costs to fill the tank is irelevant,you are only replacing what you have used

we had to pay £75 deposit we would return it with a full tank as we recieved it with a full tank

flea72

Amethyst_ice wrote: »

ahh i dont think my boyfriend will have that, his insurer went bust and the cheapest one after that was an ectra £200 so doubt he paid legal cover.

We dont mind chasing if we know how to do it etc

x

just write to the other parties insurance company stating you wish to claim all monies you have lost, ie your excess and stating the amount you want back. if theres anything else you need to claim for that got damaged in the accident, just detail those costs too

f

Quentin

Amethyst_ice wrote: »

so if they want it filled up..as we were intending on doing we have no choice but to drive it uninsured..that is if the guy has actually ended the insurance when my bf said he wouldnt be home.

should we still go to a higher manager to complain about his tone and service? x

You would be truly stupid to drive it now they have told you your insurance has ended. If you get caught (or have an accident) you will have no defence, get fined at least £200, at least 6 points, and have great difficulty getting insurance in future at anything less than a small fortune for years to come! Plus you will be guilty of driving without permission (TWOC!)

But yes, complain about the way you have been spoken to - though that's a separate issue.

Amethyst_ice

So how are we meant to fill it up to egt the £75 back? The petrol station is literally round the corner but of course we'd rather not risk it but if we don't give it back full tank we are going against the agrement we signed- arhhhh!

Quentin

It's by far the lesser evil, and far, far less a penalty (maybe you can go with the driver when he comes and fill it up).

And they thwarted you sticking to the agreement by stopping the insurance cover even though you explained the problem.

So if they impose a penalty, you would have good grounds to sue for it back.

Amethyst_ice

well my bf is home now (8pm) and their offices are closed. The car may be picked up anytime now and he will be at work so no1 could go with the driver to fill it up. Its like we have been trapped. suggestions?

Quentin

Just explain the situation to them, confirm you had explained you couldn't take the car to fill it up before the insurance deadline, and ask them not to impose any surcharge on the petrol they had to buy.

If they do, include it in your complaint, and pursue them for a refund.

Amethyst_ice

if they don't get the car tomorrow my bf can ring and speak to someone higher and explain the situation.

We have decided to not fill it up and he is going to try ring during his break and explain.

Lets hope we get somewhere.

thanks for your help guys x

Amethyst_ice

Hey guys, just got his rental agreement out and in all the bits where it says signed my bf hasnt signed ..his name is pre printed with the date vut no actual sign..does this make it all void?

Amethyst_ice

oh and the whole time he has been told it was a curteousy car but now we find out its a credit hire...however surely not signing anything on the rental agrement makes it void..he said the guy just handed the keys over and the only thing he signed was agreeing to the condition of the car - help advice guys x