Pepsi multipack cans 7.5 pence each (120 cans) ASDA (merged)

kunster

Got mine delivered about an hour ago, very pleased.

Thanks OP

bluemango

Mine has been delivered, despite ticking no substitute product to be supplied they have shipped me 13 x 6 packs which makes it just 78 cans in total!!!

Delivery note also states 13 x 1.98 = £25.74 + £3.99 Shipping = £29.73.
Take off my £10 voucher at it still looks like I am being charged £19.73 for 78 cans!!!!

Been on the phone to customer service trying to sort this out for 20 mins, no refund for me but they have promised me a call back this evening (sounded like I was talking to someone in India though!)

mamaduke

zorber wrote:

ok lets see if this is right you ordered 120 cans for effectifly 8.99 once delivery has been added and £10 voucher has been taken off.
You were deliveried 60 cans of coke for 19.80+delivery
so take off the £10 voucher gives you a total of 13.80 so they then refund you £11.88
You pay less than £2 for 60 cans ??????
Am i right???

Hi, No thats not right
cos my order wasnt for £35 they havent deducted the £10
so my bill is £19.80 + £3.99 = £23.79 - £11.88 = £11.91 for 60 cans.

mamaduke

bluemango wrote:

Mine has been delivered, despite ticking no substitute product to be supplied they have shipped me 13 x 6 packs which makes it just 78 cans in total!!!

Delivery note also states 13 x 1.98 = £25.74 + £3.99 Shipping = £29.73.
Take off my £10 voucher at it still looks like I am being charged £19.73 for 78 cans!!!!

Been on the phone to customer service trying to sort this out for 20 mins, no refund for me but they have promised me a call back this evening (sounded like I was talking to someone in India though!)

Are you getting the £10 discount as you didnt spend £35, I havent got mine!!!
I recieved only 10 x 6 packs for £19.80

shareef

Got my 20 cases of pepsi max, thanks op!

Dave_the_Ginger_Cat

The website has started restricting Pepsi to 2 of each type.

Complete your order with the 2 for £1 offer on Nestles (Smarties, Toffee Crisp & Kit Kat) to get a happy delivery of e-numbers and caffiene

slowen

Told a collegaue in work and they have apparantly ordered 10 cases with no problem and delivery is Friday

Marquez_2

mummytomoo&roo wrote:

Deliveryman arrived on time but I had 60 cans missing so he went back, got some more and delivered them a couple of hours later, full of apologies.

Me very happy!!!

You lucky thing, i had 60 cans missing too but that was all i could get!

markray007

Delivery van arrived, despite me ordering 10 cases (120 cans) there was only 2 cases on the van.
Delivery driver great, told me to take them to the cleaners, called Customer services who definately are in india, no joy, completely fobbed off by the manager. They told me they had major issues and i will get a call back. If not Asda had better watch out, 2 hours wasted. im not happy. Should have stuck with Tesco.

bluemango

mamaduke wrote:

Are you getting the £10 discount as you didnt spend £35, I havent got mine!!!
I recieved only 10 x 6 packs for £19.80

Doesn't look like it - Indian lady called me back and she really didn't have a clue, said there was no one at home shopping who could actually help me. She said I would have to leave it until tomorrow - tried to argue for a refund being as I have been charged 3 x as much and 42 cans short - she wouldn't budge!
I then asked them to either sort out a refund, or collect and refund what they have delivered in error. Said she would call back....

Received a call from local store, home shopping manager in not in today but they will look at it tomorrow as they cannot access the screens apparently - I will be charged £19.73 for the cans delivered (78), although they should be able to refund it down to 8.99.
Still asked about the 42 cans that were short and she didn't quite understand, she said she had to call me as she had absolutely no idea what the Indian women was babbling on about!!!
Felt quite sorry for her!!

So I guess I wait until tomorrow.

Not exactly the NO Excuses guarantee is it!

If, for any reason you are not happy with any product after your driver has left, just call us on 0845 300 7771 (lines are open 8am-10pm, 7 days a week, local call rate) and we will give you a full refund.