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Vent- DOVES FLAPJACK BARS
timetosave22
Posts: 37 Forumite
Had a problem with several packets of these bars.
Three emails and three phone calls later after originally contacting Doves nearly 4 weeks ago, and a promised a resolution to our complaint today I was fobbed off again by a "we'll look into it" answer.
The fact that they promised a resolution seems to have escaped them.
I'll never buy again.
There attitude is hopeless.
The effort of repacking and return of the goods ( by their request) , with a trip to the post office would seem totally wasted.
Also the fact that the opportunity they get to tackle any problems in their own business which this issue has thrown up seems also lost on them.
Three emails and three phone calls later after originally contacting Doves nearly 4 weeks ago, and a promised a resolution to our complaint today I was fobbed off again by a "we'll look into it" answer.
The fact that they promised a resolution seems to have escaped them.
I'll never buy again.
There attitude is hopeless.
The effort of repacking and return of the goods ( by their request) , with a trip to the post office would seem totally wasted.
Also the fact that the opportunity they get to tackle any problems in their own business which this issue has thrown up seems also lost on them.
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Comments
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Perhaps is your attititude. Freda normally is polite when things like this happens and she has managed to get extra toys from the Honey Monster, extra mini kievs when teh count was wrong.
You have been Freddied0 -
Freddie_Snowbits wrote: »...get extra toys from the Honey Monster
Ahahahahaha. I have a dirty mind :rotfl:"Beauty is in the eye of the beholder and it may be necessary from time to time to give a stupid or misinformed beholder a black eye."...Miss piggy0 -
I'm intrigued to know what 'the problem with several packets' was. Perhaps they kept exploding."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0
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Freddie_Snowbits wrote: »Perhaps is your attitude
perhaps not!
perhaps simply lousy C/S!fluffnutter wrote: »I'm intrigued to know what 'the problem with several packets' was. Perhaps they kept exploding.
perhaps if you took the post seriously you'd get to find out!0 -
They're Aliens from outer spaceAhahahahaha. I have a dirty mind :rotfl:fluffnutter wrote: »I'm intrigued to know what 'the problem with several packets' was. Perhaps they kept exploding.
Do you think they're full of beans, or has beans
We are, only thing is you won't tell us what you problem is. Just another new poster coming on here wanting absolutiontimetosave22 wrote: »perhaps if you took the post seriously you'd get to find out!
Do not panic, the Honourable Marc shall cross these shores and give you the CEOs email address. His google ability is outstanding in these lands.
Post 6 and OP has been Freddied0 -
Freddie, you are a bad, bad man........
"Do not panic, the Honourable Marc shall cross these shores and give you the CEOs email address. His google ability is outstanding in these lands".
Can I come to your pub?
:whistle:0 -
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from FS............We are, only thing is you won't tell us what you problem is. Just another new poster coming on here wanting absolution[.........../QUOTE]
Its simples FS, the problem is lousy customer service and an unwillingness to treat the customer fairly, didn't you read the post?
As for absolution, that would be for the makers of Doves Flapjack Bars.
...and strangely enough this was posted so as to warn others, not that that would have crossed your mind
..or maybe it did but not so you'd notice eh :rotfl:0 -
The problem is, we don't know what the problem is.....
I can see that you have an issue, and CS are not up to scratch, but how can you warn others about the problem....when we still don't know what is wrong with the product?
I would be interested to know just what the issue is, and then I will know whether it should affect my decision making process. It is good to warn others, as long as we know what you are warning us about:o0 -
The OP's in a flap(jack)."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0
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