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HELP! Seller not paid full postage...

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Comments

  • Op, if you go to collect it in person you have the option of 'refusing' the parcel if it turns out to be junk mail or something (it does happen) you can also get them to give you a receipt so that you can send that to your seller if necessary.
  • POPPYOSCAR
    POPPYOSCAR Posts: 14,902 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I don't know if this helps but when this happened to me I emailed the seller and told them. They were very nice, told me to collect it and they refunded me the cost.
  • ootie
    ootie Posts: 566 Forumite
    As a seller, I would definitely refund you with a BIG apology to try and protect my stars. As a buyer, think I would go and get the parcel and hope that the seller was nice...!
  • Percy1983
    Percy1983 Posts: 5,244 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    As a seller I would refund it, if they had low feedback I might ask for evidence, but overall I wouldn't fight against it.

    Also as a buyer and seller I am more than happy that sellers can't leave negative feedback I have 3 courses of action:

    1, They pay and I leave them positive feedback.
    2, They don't pay and I file a none paying bidder report.

    As much as I can't leave a negative a few none paying bidder marks and they are banned.

    And as a buyer I know I can now leave honest feedback and not get a revenge attack on my feedback.
    Have my first business premises (+4th business) 01/11/2017
    Quit day job to run 3 businesses 08/02/2017
    Started third business 25/06/2016
    Son born 13/09/2015
    Started a second business 03/08/2013
    Officially the owner of my own business since 13/01/2012
  • Mrs_justjohn
    Mrs_justjohn Posts: 1,245 Forumite
    Don't Ebay delete negative comments left by sellers though? I think if the buyer reports them then they're immediately removed.

    Yes they are - and the seller can be 'warned' ...too many warnings and they can receive a ban for breaking ebay rules!
  • Mrs_justjohn
    Mrs_justjohn Posts: 1,245 Forumite
    brettcta wrote: »
    the few i've left are still there


    Only because they have not reported it!
  • martindow
    martindow Posts: 10,698 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I suppose another option is to do nothing until your other orders arrive and you can identify which seller this is from. Then contact them to sort out the excess postage online. If they don't do this, you open an item not received dispute to get your money back. Eventually the packet will be returned to the sender if they have put a return address on it.
  • robpw2
    robpw2 Posts: 14,044 Forumite
    Part of the Furniture Combo Breaker
    having watched a report on bbc about the post office / royal mails difference in pricing on parcels etc this may not be the sellers fault completly
    i would collect parcel then email seller and ask them for the difference


    Slimming world start 28/01/2012 starting weight 21st 2.5lb current weight 17st 9-total loss 3st 7.5lb
    Slimmer of the month February , March ,April
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