Number stolen by BT

Mike_by_the_Sea

A_Nice_Englishman wrote:

Comparing with BT:

Inclusive Evening & weekend calls £3.95 pm

Inclusive calls 24/7 £9.95

BT line rental £11.00 pm No service charge

UW line rental £10 pm plus £1.76 service charge

So I make BT cheaper in both cases. Somebody correct me if I'm wrong.

Hi All

Agreed, there is a marginal difference, but as you can see, UW have adjusted their prices to reflect the latest reductions from BT. One key difference not mentioned so far is that the minimum charge per call from BT is 5.5p (UW 4.7p) and BT now charge per minute, whereas UW still charge per second. They have also increased the 60 minutes to 75 minutes. UW also guarantee that they will compare their prices with BT and give you an additional discount if necessary to ensure that you are saving money against BT. They have also reduced their prices for features to £1. Therefore, if you just take the phone package from UW it is even better value than before. As before, there are cheaper packages around.

The real difference from Oct 1st is Broadcall, the phone and broadband package from £19.99. This has been brought in to match or better the price challenge started by TalkTalk. This includes free W/E calls. If you take a further 2 services, then calls are free 24/7. It will be interesting to see how this is viewed in the marketplace.

Quentin

Isn't this just a spam type advert for your company?

You don't mention the pointlessness of taking the phone service alone. (You have to pay £1.76 a month membership fee and get charged if you don't make enough calls to reach the monthly minimunm charge (separate from the membership charge).

As you say there are cheaper packages around - so what is the point of pushing this to us?

Heinz

Quentin wrote:

As you say there are cheaper packages around - so what is the point of pushing this to us?

Commission?

Mike_by_the_Sea

Quentin wrote:

Isn't this just a spam type advert for your company?

You don't mention the pointlessness of taking the phone service alone. (You have to pay £1.76 a month membership fee and get charged if you don't make enough calls to reach the monthly minimum charge (separate from the membership charge).

As you say there are cheaper packages around - so what is the point of pushing this to us?

Hi Quentin et al

I don't see it as spam, I see it as providing information to enable an informed decision. As you will see from many posts I have made, my intention is to offer information and advice, not promote T-Plus. I also include my association with them in my signature to avoid any confusion.

As you will know, the benefit of T-Plus is greater when a customer takes out a number of services, which both dilutes the effect of the membership fee and also adds value to the concept of a single bill for everything.

I apologise if you see this as spam, as it is not my intention.

Also, as regards commission, there would be little point in signing somebody up and then subsequently losing them because they were dissatisfied, where is the benefit in that?

hammy_the_hammer

Lewis_Gerolemou wrote:

My friend's phone was reconnected yesterday afternoon, apparently there was a problem at the exchange. An engineer called round to check a crackle on the line and said that it was not possible for the line/number to be temporarily assigned to another customer, my friend suggested they tell that to the lady down the road.

you truly don't understand what has happened do you ? please read my previous post as it is just so simple.

Lewis_Gerolemou

Of course I understand what happened, someone cocked up. The lady who was connected to my friends number was away on holiday when the mistake occured, she did not have any option in accepting the number/line, she discovered the mistake when her daughter's caller display showed her calling from a number that was not her own and the daughter asked where she was calling from. I am not a telecom engineer so technically I don't know, or quite honestly care, what happened I am simply telling the facts as presented to me. My concern is that it should take engineers a whole week to put right a mistake of their own making.

A_Nice_Englishman

Lewis_Gerolemou wrote:

Of course I understand what happened, someone cocked up. The lady who was connected to my friends number was away on holiday when the mistake occured, she did not have any option in accepting the number/line, she discovered the mistake when her daughter's caller display showed her calling from a number that was not her own and the daughter asked where she was calling from. I am not a telecom engineer so technically I don't know, or quite honestly care, what happened I am simply telling the facts as presented to me. My concern is that it should take engineers a whole week to put right a mistake of their own making.

Well at least you undestand that it was a mistake now and not 'BT stealing the number'. Mistakes do happen but the fault was fixed earlier than the estimated date and your friend/customer will be compensated by UW provided she has complied with their conditions. Out of interest, how much have they agreed to pay?

Will you be recommending your friend to go back to BT bearing in mind that we have found out in this thread that BT are cheaper than UW?

hurrah

The inaccurate title of this thread,must have lost T-Plus some business as a result of the posts it generated.:D

hammy_the_hammer

Lewis_Gerolemou wrote:

Of course I understand what happened, someone cocked up. The lady who was connected to my friends number was away on holiday when the mistake occured, she did not have any option in accepting the number/line, she discovered the mistake when her daughter's caller display showed her calling from a number that was not her own and the daughter asked where she was calling from. I am not a telecom engineer so technically I don't know, or quite honestly care, what happened I am simply telling the facts as presented to me. My concern is that it should take engineers a whole week to put right a mistake of their own making.

maybe it would have been better to come on here and ask peoples opinions before making such a silly allegation contained in your OP.
your 'recovery' post above adds to the nonsense as by trawling back you intimated that BT had given the lady with a faulty line your friends number due to them not being able to fix it for weeks. if you re-read the post above you are now coming out with something completely different

4_Pete's_Sake

A_Nice_Englishman wrote:

Comparing with BT:

Inclusive Evening & weekend calls £3.95 pm

Inclusive calls 24/7 £9.95

BT line rental £11.00 pm No service charge

UW line rental £10 pm plus £1.76 service charge

So I make BT cheaper in both cases. Somebody correct me if I'm wrong.

Hurrah

Just one correction to the above:

As of 1st October 2006 UW are putting up their Line Rental to £11.00 a month, (Same as BT) I'm amazed that Mike by the Sea failed to spot this.

With the increase in their line rental, UW are now clearly more expensive than BT if you just take their phone service.
BT Unlimited Calls = £11 + £9.95 = £20.95
UW Unlimited Calls = £11 + £9.50 + £1.76 = £22.26
or
BT E+W Package = £11 + £3.95 = £14.95
UW E+W Package = £11 + £3.75 + £1.76 = £16.51

UW's Dial-up internet charges have also increase by 100% from 1p a minute to 2p a minute.

UW's unique selling point was that one bill for all your utilities made them cheaper.
Now you have to pay extra just for the privilege of having one bill.
There are some customers, (who have more money than sense) who like the idea of one bill, but there are not many of them on this forum, well perhaps one!!!