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Estate agent took holding deposit, I pulled out - where do I stand?

crafty_bison
crafty_bison Posts: 29 Forumite
Part of the Furniture 10 Posts Combo Breaker
edited 11 August 2010 at 12:25PM in House buying, renting & selling
Hi all,

Just wondering if I can get some advice.

Recently I viewed a property with one of the big national estate agencies, and my partner and I liked it and put down a £400 holding deposit.

The following week, for reasons that I don't want to go into here, we pulled out. Checking my bank account, the £400 had already been taken by the agent.

I knew that I had only signed one piece of paper and didn't recall it looking much like a contract, but I did not have a copy and so asked for it to be returned to me.

Today it turned up in the post. It's a form with the property address, rent details, proposed move-in date, tenants' personal information, then my card details, an "amount" entry (£400) and my signature. Nowhere does it state any terms, or even what the payment is for, let alone that it is a non-refundable deposit or anything like that. This is definitely the only thing we have signed in relation to the property.

To me this suggests that I did not sign a "contract" with the agent (merely a form with my card details on it) and therefore could attempt to recover my deposit. Could someone with experience advise on whether that is a reasonable inference?
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Comments

  • Usually a holding deposit is not refundable if tenant pulls out: (You've delayed the rental of the place somewhat, and some expenses have been incurred..).

    However if tenant is turned down by Landlord, usually holding deposit is returned..

    Normally I spend much time criticizing the ineptitude & daftness of letting agents if I am responding to such posts but for once I feel you've dug your own hole & jumped in.

    You could try asking, politely & calmly, for your money back - again.. and argue that £400 is too much to keep...

    Cheers!

    Lodger
  • Usually a holding deposit is not refundable if tenant pulls out: (You've delayed the rental of the place somewhat, and some expenses have been incurred..).

    However if tenant is turned down by Landlord, usually holding deposit is returned..

    Normally I spend much time criticizing the ineptitude & daftness of letting agents if I am responding to such posts but for once I feel you've dug your own hole & jumped in.

    You could try asking, politely & calmly, for your money back - again.. and argue that £400 is too much to keep...

    Cheers!

    Lodger

    Yes, I'm quite aware of having dug my own hole in this case, but at the same time I feel like I might as well make an effort to get some money back from them. Are you saying it's not relevant that they failed to actually have me sign an agreement that they could take a non-refundable deposit? That seems surprising, but then I am very inexperienced in this sector.
  • tux900
    tux900 Posts: 412 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    It would not be much of a deposit if you could get it back despite not proceeding!

    Or are you not disputing that it was a deposit, but rather wondering if you can get it back anyway?

    Either way, no, the money is not rightfully yours so you should not be seeking to recover it.

    Mathew
  • Raggs_2
    Raggs_2 Posts: 760 Forumite
    Tenth Anniversary 500 Posts Combo Breaker
    I suspect that intent may be important. If you get to court, and the judge asks "Why did you pay 400 pounds if it wasn't a holding deposit?" that your answer of "Well it was, but I'd like it back anyway." isn't going to cut the mustard.

    Contracts don't have to be perfect, and intent is very important.
  • Yes, that's fair enough. I don't really have a leg to stand on. It was just that the guy we were dealing with was a biiiiiiit of a w*nker so it would've been lovely to show him up.

    Lesson learnt. Moral of the story for me is avoid ever dealing with estate agents...!
  • MrsManda
    MrsManda Posts: 4,457 Forumite
    Lesson learnt. Moral of the story for me is avoid ever dealing with estate agents...!

    Or be certain about what you are agreeing to.
  • theartfullodger
    theartfullodger Posts: 15,562 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I don't really have a leg to stand on. It was just that the guy we were dealing with was a biiiiiiit of a w*nker so it would've been lovely to show him up.

    Blimey, if we tried to apply that test to all the w*****ers we met we'd never get any work done!!!

    Cheers!

    Lodger
  • princessamy86
    princessamy86 Posts: 4,889 Forumite
    Yes, that's fair enough. I don't really have a leg to stand on. It was just that the guy we were dealing with was a biiiiiiit of a w*nker so it would've been lovely to show him up.

    Lesson learnt. Moral of the story for me is avoid ever dealing with estate agents...![/QUOTE]

    Yeah probably for the best, they are after all the total scum of the earth ;)
    Scar tissue that I wish you saw, sarcastic mister know it all, close your eyes and I'll kiss you cause with the birds I'll share this lonely view.
  • If you pull out of the deal you will lose the holding deposit. They may, however, allow you to transfer it to another property if you ask.
  • tbs624
    tbs624 Posts: 10,816 Forumite
    Request the EAs Ts and Cs *in writing*. If a T withdraws, the LA/EA is only able to retain a "reasonable" amount from a holding deposit and should have given you the Tc and Cs before you signed for a withdrawal from your funds.

    You, however need to learn how to protect yourself in future dealings.: do not sign papers/hand over funds before you have asked for full information to be given to you verbally and confirmed there and then in writing.

    I personally would avoid any LA who asked for a holding deposit altogether.
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