O2 and Quidco

moaninmick

I've just finished a 12 months contract with O2 standard. I now want to go to premium. Can I cancel the standard and use quidco to sign up for the premium package? Does cancellation allow me to be a new customer as required by Quidco?

Thanks

kwikbreaks

You can't do that. If you cancel with O2 they won't take you back for some minimum term - 60 days, 90 days? something like that anyway.

Call them asking if you get any discount to upgrade - they were giving 3 months free for straight renewals a while back.

macman

60 days I think. And then of course you'd have to pay a £25 cease charge to cancel your existing service (No MAC) and wait 10 days or so with no broadband until the new service was provisioned.
At the minimum you will get a £2.50 discount for a 2nd 12m contract on Standard, possibly more if you upgrade to Premium. You just need to phone them and ask.
Are you sure that your line can support more than 8 Mbps, if not there's no point in upgrading, as everything else is the same.

Quentin

They won't let you back for 6 months after you cancel.

moaninmick

Thanks for these replies. I will phone and see what is offered.

mk-donald

There have been the very OCCASIONAL report of the odd person stopping their o2 Home BB service, and then (almost immediately) signing up afresh - online via a £back site - and allegedly getting the £back in due course.

Personally I wouldn't consider/advise it as:
a) Not 100% sure it'll work any, let alone every, time (the new (over)tightening up on checking address during signup may be part of that seeking to avoid paying acquisition £back pointlessly)
b) You'd be broadband less for at least a week and I'm assuming lose your o2 email a/c's (presumably, don't recall anyone leaving o2 and recounting what became of their emails)
c) You're really playing the system rather than taking advantage of offers
d) You can as Macman has highlighted get SOME o2 deal for starting a fresh contract anyway either the one on offer to any new joiner or the £2.50/m for a year
e) You'd have to return the loaned o2 box and get a fresh one delivered

The reference to "six months" comes in I think because that is the CONTRACTUAL period that o2 say they won't let you sign up afresh after having taken advantage of their 30-day moneyback guarantee. There's NO formal statement other than that.

MKD

Quentin

mk-donald wrote: »

.........There's NO formal statement other than that.

That is why this is so strange - when you attempt to rejoin in less than 6 months, (having using a MAC to move away, and got another to return) to discover the order won't go through, their CS tell you about the 6 month rule.

Pressing them to show you where it says that in the ts + cs gets you nowhere.

But you can't force them to have you back if they don't want you, and it seems that is their policy.

You have to fight hard to get them to bend on it!