Struggling to get refund from Homebase!

LISALALA

Somebody has very kindly given me the email address of the MD of Homebase, so I have sent him a very detailed letter this morning and am eagerly awaiting his reply.
But not holding my breath!!

somethingcorporate

fozmcfc wrote: »

OP ignore this deluded troll, do you really think that the CEO has time to be reading customer complaints.

The email will just end up getting passed on by a secretary to the customer service, if it doesn't get loss that is.

Others have given you better advice about contacting the card company.

Good luck!!

Some people just don't want to know...(!)

somethingcorporate

LISALALA wrote: »

Somebody has very kindly given me the email address of the MD of Homebase, so I have sent him a very detailed letter this morning and am eagerly awaiting his reply.
But not holding my breath!!

Did you actually read any of the other posts here aside from the one from SirMarcus?

LISALALA

Yes I have read them all, thank you all for your comments. I am waiting to see if I get a reply from the MD. Failing that I will contact my credit card company this afternoon.

LISALALA

I am a very happy chappy this evening! Got in from work to find a message on my answer phone from Homebase managing director's secretary, offering their sincere apologies about the way I have been treated by customer services. They are posting me a cheque tomorrow recorded delivery for the full amount and the 10% discount...RESULT!!

smcaul

LISALALA wrote: »

I am a very happy chappy this evening! Got in from work to find a message on my answer phone from Homebase managing director's secretary, offering their sincere apologies about the way I have been treated by customer services. They are posting me a cheque tomorrow recorded delivery for the full amount and the 10% discount...RESULT!!

But emailing the MD's never works, they never read them and only ever get passed back to the customer services

Glad you got a result :beer:

sirmarcus

LISALALA wrote: »

I am a very happy chappy this evening! Got in from work to find a message on my answer phone from Homebase managing director's secretary, offering their sincere apologies about the way I have been treated by customer services. They are posting me a cheque tomorrow recorded delivery for the full amount and the 10% discount...RESULT!!

Hi Lisalala,

Great result and many congratulations ! I'm glad that I helped by providing you with the email contact details of the Homebase CEO/MD.

As I always say, keep escalating until you get the result that you want. It has always worked for me.

Well done gain.:T:T:T:T

Mankysteve

smcaul wrote: »

But emailing the MD's never works, they never read them and only ever get passed back to the customer services

Glad you got a result :beer:

He probably didn't read his secretary did passed it to Ca who got secretary to write back.

OlliesDad

sirmarcus wrote: »

Hi Lisalala,



As I always say, keep escalating until you get the result that you want. It has always worked for me.

So if the MD said no, where would you escalate to?

This is why if you are going to escalate, start at the bottom and work up.

smcaul

Mankysteve wrote: »

He probably didn't read his secretary did passed it to Ca who got secretary to write back.

I beg to differ