Childrens Account won't accept coins!

brownz_1

Hi there

My mum has a Halifax Save4it account for her granddaughter and puts all her change in a money box and when it gets full takes the coins to the bank in coin bags to be deposited into the account.

She has done this for the last two years and then last week for some reason they got really funny with her and said that she could only deposit 5 bags!

I had this problem with my own account previously but I thought that this should not apply to childrens accounts.

However their response last week was that they could not "deal with coins" and so she can now only deposit 5 bags at a time!

I think that this is ridiculous considering that the coins are bagged and although not all always full, they have scales to weigh each bag anyway! Its not as though they have to count it!

I was wondering whether there was another bank we could use instead that does not have an issue with coins as it is a childrens account and what else are we supposed to do with her piggy bank money if we cannot deposit it?

Any advise much appreciated.

Thanks

opinions4u

Halifax policy was (and probably still is) to accept coin for kids and charity accounts, but to limit it to 5 bags for adult accounts.

Go back to the branch, try to pay them in again then, if they refuse, ask for the manager to sit in a room with you while you ring their Customer Relations department.

Then enjoy the look on the manager's face when you pass the phone to him/her and their head office delivers the news in your favour!

Perhaps ask for an ex-gratia payment for any additional parking / petrol costs incurred.

ses6jwg

santander is the same, 5 bag limit on adult accounts but no limit on kids

take it up with the manager

gt94sss2

brownz_1 wrote: »

I was wondering whether there was another bank we could use instead that does not have an issue with coins as it is a childrens account and what else are we supposed to do with her piggy bank money if we cannot deposit it?

The big banks (HSBC, Lloyds, Natwest, Barclays) will have no limits on accepting bagged coins from their customers.

Some bank branches (mainly HSBC ones) even have free machines which will count your money for you and credit it to your account - without the need to bag your change..

Regards
Sunil

Gymgenius

My local Natwest has a coin sorting deposit machine and it really is awesome.
I opened a savings account with them just so I could use the machine to deposit all my shrapnel...which I promptly transfer to my current account!

My children's piggy banks will get emptied into there too, once they are full!
..just don't pay 7.4% to use a Coinstar machine in the foyer of your local supermarket!

brownz_1

Thanks for all your advice!

I've already left Halifax myself as I got fed up with their stupid policies so I think I'll give Natwest a go as my mum already has an account with them and the coin sorting deposit machine sounds like a good idea!

dunstonh

I think that this is ridiculous considering that the coins are bagged and although not all always full, they have scales to weigh each bag anyway! Its not as though they have to count it!

its not ridiculous when you know the reasons why.

Most ex building societies still sit in same buildings they were in when they were building societies. Most have a money safe that is the size of a small cupboard. They wont have the big walk in safes that the traditional banks have.

So, when they converted to banks or started offering limited banking services they had to keep certain limitations in place because of logistical reasons. The small safe meaning that they cant accept too many coin bags as they wont have the storage.

If you want full banking services then use a full bank. Dont use a building society or ex building society.

ses6jwg

The safe in our A&L branch is the size of an under counter freezer.