Stranded with a baby because of NatWest/Green Flag insurance

AnnaLicious_2

Deleted - I've had a bad, day just wanted advice - clearly not the place for it!

AnnaLicious_2

deleted....

olly300

AnnaLicious wrote: »

There's no reason to be snarky, I was asking for advice. Clearly I've had a bad day of it.

You misunderstood me. I agreed to pay. In fact, I agreed to pay four times. She refused my card details as she wanted an argument.

Had they taken the payment, I would have let the matter drop when I saw the terms had changed.

If you have her name then put in a written complaint to Green Flag.
http://www.greenflag.com/news/complaints.html

If you don't then just have a rant with everyone.

Personally being a lone female driver I've always found the RAC very helpful even when my car wasn't properly covered by them.

I had insurance that automatically gave me breakdown cover on my car but as my car was too old for that policy, I had to take out alternative breakdown cover. When I had trouble the only number I could find was the RAC, they came really quickly and ignored my attempts to pay saying I was covered.

olly300

Judas wrote: »

And she no doubt had an image of the payment bouncing or a massive complaint because of the dispute.

I dont really blame them tbh; I wouldnt want to send my resources to a customer who is disputing having to pay.

The customer agreed to pay and gave the card number what more do you want?

magpiecottage

Breakdown cover is an insurance policy.

The complaint would really boil down to whether the insurer/intermediary (i.e. Green Flag/NatWest) drew the change to your attention.

Obviously they were not there so if it went to the Financial Ombudsman Service a call would be made about whether the document sent to you informing you of the change was reasonably obvious.

olly300

magpiecottage wrote: »

Breakdown cover is an insurance policy.

The complaint would really boil down to whether the insurer/intermediary (i.e. Green Flag/NatWest) drew the change to your attention.

Obviously they were not there so if it went to the Financial Ombudsman Service a call would be made about whether the document sent to you informing you of the change was reasonably obvious.

It wouldn't need to go all the way to the FOS.

All the OP needs to do is complain about how she was treated and she is likely to get an apology.

I am aware both the AA and RAC have been happy in the past for people to join up on the day they call them out or to pay extra so they can get their car moving.

The fact that an operator at Greenflag decided this was odd or couldn't be bothered is bad customer service.

Lokolo

olly300 wrote: »

It wouldn't need to go all the way to the FOS.

All the OP needs to do is complain about how she was treated and she is likely to get an apology.

I am aware both the AA and RAC have been happy in the past for people to join up on the day they call them out or to pay extra so they can get their car moving.

The fact that an operator at Greenflag decided this was odd or couldn't be bothered is bad customer service.

Or was shouted down the phone at by a crazy woman and didn't want their custom.

olly300

Lokolo wrote: »

Or was shouted down the phone at by a crazy woman and didn't want their custom.

More likely the screaming baby in the background.

Having worked on the phones if there is a kid screaming in the background of any age you want to get the person of the phone asap.

One way to really upset call centre operators is to tell them calmly as they clearly can't solve your problem, they need to terminate the call or you will do so. Oddly doing this really makes them mad. :rotfl:

magpiecottage

olly300 wrote: »

It wouldn't need to go all the way to the FOS.

All the OP needs to do is complain about how she was treated and she is likely to get an apology.

I am aware both the AA and RAC have been happy in the past for people to join up on the day they call them out or to pay extra so they can get their car moving.

The fact that an operator at Greenflag decided this was odd or couldn't be bothered is bad customer service.

I agree - I was simply pointing out the most likely outcome if the sides became entrenched.

olly300

magpiecottage wrote: »

I agree - I was simply pointing out the most likely outcome if the sides became entrenched.

Situation was sorted out any way as another operator was able to deal with the screaming baby in the background.