3 "You've reached your allowance - may be cut off"

theartfullodger

1st time this has happened to me... normally I live in a house with wi-fi but currently I'm elsewhere, so data usage higher...

I have a "Smartphone" with calls/txts/t'Internet etc on a SIM only deal with "3"....

Got a txt this morning, 1 days before the end of my month-end-date for contract, stating...
"You've reached your allowance under the 3 Fair Use Policy.
http....
You may be cut off if you use more data before 10/08/10.."

The 3 "Check my usage" website simply says "You've not used any data outside your allowance" but don't show what I have used - anyone know how to check from 3 ??

I also run 3G Watchdog but that shows me 60Mb off the limit, 1Gb.. but 3G Watchdog point out carriers can/do measure differently from them...

Couple of questions...
a) How to find out from 3 what data usage is currently?? (I'd do anything to avoid calling "Customer Service").
b) Anyone know if punters have ever been actually cut off, (ie can't make 'phone calls??) or is this just a threat prior to being charged shedloads for excess data usage??
c) Are there any "3" forums out there that might help??

Regards & thanks in advance

Lodger (Currently with 3G disabled..)

KingElvis

You need to go here, login and it will tell you all of your allowances and usage levels. As data seems to be expensive at the moment, I would do it soon rather than later.

https://my3.three.co.uk/mylogin//login?service=https%3A%2F%2Fmy3.three.co.uk%2Fmyaccount%2Findex.jsp?intid=topmy3link

System

But it never states your actual current data usage, only "You've not used any data outside your allowance". Yoy can not find the actual usage until the bill is produced.

LeeSouthEast

There is no way to find out without ringing 3. Even then it's a complicated process that requires them to ring you back (in my experience) 24 hours later. If your allowance renews tomorrow anyway, you won't get an answer in time.