Argos Refund/Replacement Advice

dan_l

Hi,

I bought a Flymo lawn mower from Argos in April and it has stopped working, it looks like the motor has burnt out. I took the 3 year cover out but I'm assuming that because it's still in its first year this won't apply anyway.

I just wondered what my options are really because before it stopped working I wasn't really happy with the mower anyway, mainly because of the way the grass catcher only catches some of the grass, the rest is blown around so goes into the flowerbeds and also onto the tarmac which can be a nightmare to sweep up and even after sweeping there is still grass in the tarmac because of the texture of it. From doing a bit of research it seems like this is a common problem with hover mowers.

With this in mind ideally I'd like to pay a bit extra and get a different mower and I just wondered what my chances are really or if it is just going to be a case of them repair my one or a like for like replacement.

The mower I would like isn't in stock at the moment hence me asking on here and not just going into Argos.

Thanks,
Dan

pinkshoes

As it's in the first 6 months, it's up to Argos to prove it wasn't faulty.

Why not just ask them and see what they'll say about upgrading and paying some more?

adam.mt

pinkshoes wrote: »

As it's in the first 6 months, it's up to Argos to prove it wasn't faulty.

Not quite. If a fault is present then SoGA says it's an 'inherent' fault that the store is responsible for unless it can prove otherwise. Whether a fault exists or not is remains debatable depending on the exact circumstances; eg. mower failing to collect all grass trimmings, is that really a 'fault'? Whereas mower failing to work at all isn't really disputable.

pinkshoes wrote: »

Why not just ask them and see what they'll say about upgrading and paying some more?

Quite right, it's up to the Argos store you take it back to. Legally they can refund (including partially taking into account use), repair or replacement at their choice. Since it's up to 4 months since purchase it would likely be difficult to argue that you're rejecting the purchase. Any posts here would just be idle speculation, see what they say first.

djb215

Hi

There are a couple of options here.

Based on the amount of time you've had the item, typically Argos would arrange a repair for the item, however I don't think there is a repair facility for Flymo (it will be dependant on the catalogue number on the receipt) - my advice is to call customer services on 0845 640 3030 and they can check.

Assuming for a minute there is no repair facility, here's the line of action Argos would normally take:

(a) Where possible stores would replace with the same item (same catalogue number), and would not affect your 3 years Replacement Product Cover.

(b) If you don't want the same model and want to choose it for a different one (a different catalogue number), you should be able to put more towards another one.

However, you will not be able to get a refund of your Replacement Product Cover in store, as the purchase of the RPC only applies to the catalogue number of the mower you purchased. To claim a refund of that cover, you would have to send a copy of your original receipt and your exchange receipt to Allianz (who provided extended cover to Argos at the time) and a covering note to say you have changed for a different model. In the leaflet that should be stapled to your receipt, if you read the section under 'Cancellations' it will explain how to get a pro-rata refund of your cover.


So, to explain in a nutshell, providing there isn't a repair facility, you should be able to opt to pay more for a different mower if you wish, but the replacement cover you purchased with your original mower won't transfer to your new mower, you would have to buy another cover if you wanted to and then write to Allianz to get a refund for the cover of your old mower. If you just wanted a replacement of the same model, then your cover wouldn't be affected.

Hope this helps, a little!