Unlocked, but not accepting my own sim

misgrace

Hi there, hope someone can help me very quickly as I am going mad here, have just bought an unlocked phone from phone shop, its a tocco lite with vodaphone sim.
I have tried to put in my own T mobile sim, but its not accepting it.
Is there anything I am doing wrong?, have bought phones before and used my T mobile sim and never had a problem.
Cannot get through to the shop to ask, so please can someone tell me what I am doing wrong or what should I do?

Many thanks in advance.

Jon_01

Are you sure it's unlocked ?

I went to buy an HTC Wildfire from Phone 4u on Friday and just as I was about to pay the assistant said to me 'By the way, all our sim free Wildfire's are locked to Vodafone' ??? Those in the know will realise how meaningless that statement is.

They were adamant that they were right (2 of their staff said the same thing !).

So your tocco may very well be network locked ??

forgotmyname

Vodafone pay as you go phones are generally locked to them.

Pay monthly are unlocked.

Is the phone cheaper with a vodafone sim compared to other networks?

misgrace

This is the fourth fone I have bought from them, and they always come with different sim cards which I always take out and put in my t mobile one.
I went into the shop twice, and spoke to different sales assistants and asked before i decided to buy it, where thier phones unlocked, and they both replied yes, but I have never had a problem like this before when taking the providers sim out and replace it with mine.
BTW I got the fone from Carphone warehouse.

misgrace

Thought I would Bump this post

DarkConvict

'By the way, all our sim free Wildfire's are locked to Vodafone' ???

??? - Indeed! So the limited "unlimited" tariff allowances spring up in similar forms elsewhere.

Jon_01

DarkConvict wrote: »

??? - Indeed! So the limited "unlimited" tariff allowances spring up in similar forms elsewhere.

Indeed, the phone industry seem to be making up their own meanings for words, how the rest of us are suppoed to keep up I have no idea !!

misgrace

I thought I would give you an update, and also this might help someone else if they have a similar problem, as I have had the most awful day in all my years of buying mobiles :eek:

Just to point out, that the phone that I bought yesterday is unlocked, I always buy unlocked phones, but still have to pay the extra for the top up chip, which I always keep and use anyway to make calls, just to use up the money in the sim card but I really only use my original T mobile chip from whatever phone I buy, this is why I always have unlocked phones and want to keep my number for personal and mainly for my business.

Now here is where it gets silly lol, like I said I have a few sims lying around from the phones that I have bought, and one is my original t/mobile one that I have always used, and I found another t/mobile chip that had obviously been bought with another phone.
So, I tried to put my regular t/mobile sim in and the phone would not accept it, also tried the other t/mobile sim, the same.
This is where it gets interesting..... I then tried to put my original t/mobile sim, and the one I had lying around back into my older phone ( the phone that had the original sim) again a samsung phone, but now my t/mobile sim wont work at all, or the one I had found but had never used.
So off I goes back to the shop, he opened phone, rang my number etc, and dead, so then I thought, crikey!!! in my panic I have put in the wrong T/M sim, this is why he cant get through on my old tm sim number.

I go back home, swapped over sims, and again none of them work in any mobile phone I had, but other chips worked in them.
So I goes back to C/W again waited 35 mins to get served, explained again to the same assistant, and i said there must be something wrong with the fone I have just bought, as it has made my original TM sim invalid, or knackered, and the spare one I had, none of them work at all.
He strongly denied it could be anything to do with the new phone, my chip needs updating/upgrading for the new phone, okay I can sort of accept that, but why isnt any of the tm chips not working at all then in my other 2 old phones, he kept insisting it was the chips, so I said, your telling me that both sims have decided at the same time that they dont work at all, not even in the old phones that they worked perfectly in till yesterday.

He then suggests I pop along to T/M shop, and as it happens is seconds away from C/W to ask them to upgrade my original chip to take the new phone, (btw, no one ever mentioned when I bought the phone that I could have had a chip problem) so off I goes to T/M shop, have to go through the whole spiel with them, as I am a T/M customer anyway, always have been, they also tried out the two chips on 3 different phones, and both chips have been wiped out, so now I had to pay for my original chip to be upgraded, which cost £10, so I still have my same number, plus the chip is now super duper and is okay in the phone.

So I goes back to C/W armed with my new upgraded sim, asked them to put it in the phone as was scared stiff to do it, and it worked perfectly
But, matey still insists that the phone I bought has nothing to do with interfering in my 2 T/M sims, so I asked to explain why they both dont work at all in any of my phones, and he couldnt really answer.

So, this post is to warn people to be care of buying a new phone and using thier old existing sim, and what could happen, and the other thing is, who can I contact regarding this destroying of my T/M sims, as surely if this is the case, then the shop has to aware, and be able to sort it out if it happens to others.