COMET - ripped off

fozmcfc

I can understand the OP frustration myself, but think that they should just think about it before going all guns blazing as it will not help the situation.

If I was in the OP position, I would take the PC back explain and say I was not happy with being given a PC which isn't obviously brand new.

Hopefully the store will apologise and replace.

Then I would write a letter to their customer services/head office just explaining how they shouldn't be selling such PC's and the inconvience it has caused.

Hopefully they will get a voucher of some sort as a bit of compo.

In some cases you can receive previously opened goods, that have been returned (Argos one store that do this), but usually they will not have been used.

In this case, it would seem that the operating system has been installed and the PC has been in use by someone, so is clearly used goods.

adam.mt

sirmarcus wrote: »

Escalate and complain to Hugh Harvey, Managing Director Comet via sending an email to him at [EMAIL="hugh.harvey@comet.co.uk"]hugh.harvey@comet.co.uk[/EMAIL].

Good luck and hope this helps.:)

Not really appropriate is it, the OP hasn't even told the store of a problem yet!!!

If people keep kicking up a fuss with senior management for such minor things then companies will start clamping down on support and service even harder, making it worse for all of us.

Get things in perspective and stop over-reacting; it's not useful.

Zandoni

I'd be inclined to ask for some form of compensation for having to go back after being sold second hand goods as new. This could be in the form of a gift voucher.

kaya

adam.mt wrote: »

Not really appropriate is it, the OP hasn't even told the store of a problem yet!!!

If people keep kicking up a fuss with senior management for such minor things then companies will start clamping down on support and service even harder, making it worse for all of us.

Get things in perspective and stop over-reacting; it's not useful.

spoken like somebody who has never tried to return anything to comet , even the sale of goods act is useless where comet is concerned, the only way you ever get anything from comet is to buy it or take them to court , they dont think the law applies to them

unholyangel

kaya wrote: »

spoken like somebody who has never tried to return anything to comet , even the sale of goods act is useless where comet is concerned, the only way you ever get anything from comet is to buy it or take them to court , they dont think the law applies to them

Personally i think it first of all comes down to the store you buy it from. I've never had any problems with our local store and *touch wood* it will remain the same. Of course the way the customer approaches the staff may be a factor in acheiving the desired result. Lots of members who are staff in such stores have said if someone goes in demanding things left and right, they would be purposely awkward. Where if they were nice, they would be more inclined to help - even if the customer wasnt entitled to any.

However adam does make a valid point. First point of contact should always be the store in question. THEN if you dont receive a satisfactory response you should look to escalate the matter.

If you look back through sirmarcus' posts, you will see that pretty much the only comments he makes is to give a email address for the CEO/MD/whatever and advise them to go straight to the top straight away regardless of what the OP is entitled to (either legally or morally).

And i agree with adam that if people start doing that, very soon the companies will stonewall people who use these methods, thus meaning that people who have no other options available will no longer have this "lifeline" available to them.

cyberbob

No wonder these companies get so defensive. If there is a problem and the first thing the customer does is start haselling the CEO or they go into the store and rant about taking them to court or SOGA. Your going to take anyone back and the first thing that will go through there heads is what an idiot.

Your first point of call for any problem is where you purchased it. If you talk politely and explain your problem you are more likely to get people on your side and come to a solution. If you cannot get satisfaction from the store then you can be stronger and go a little higher.

In some ways MSE has made customers service worse because of all the numpties who as soon as anyone has a problem tell people to go to court or quote SOGA at them or even tell them they are an important member of this forum.

People need to step back and get a little perspective or as adam says it will just get worse for everyone

unholyangel

cyberbob wrote: »

In some ways MSE has made customers service worse because of all the numpties who as soon as anyone has a problem tell people to go to court or quote SOGA at them or even tell them they are an important member of this forum.

I'm not an important member of this forum................i'm a very important member and i will have you sacked!!!! (for those who arent regulars, there have been reports of people saying the above to staff in a store........how depressing to think that a fellow MSE user would act in such a way). :rotfl:

DCFC79

unholyangel wrote: »

I'm not an important member of this forum................i'm a very important member and i will have you sacked!!!! (for those who arent regulars, there have been reports of people saying the above to staff in a store........how depressing to think that a fellow MSE user would act in such a way). :rotfl:

i woudlnt say depressing, more like why do they feel the need to mention mse to staff thinking they are of importance

unholyangel

DCFC79 wrote: »

i woudlnt say depressing, more like why do they feel the need to mention mse to staff thinking they are of importance

Probably to back up their stance that they "know their rights" all while grossly misquoting the SOGA.

I have to say, in any given situation i hate raising my voice. Especially to talk over someone else to try and get them to listen to me. It calms the situation a lot faster (and also sometimes "disarms" the situation if they were expecting you to argue) if you just stop and say "ok, please explain it to me/tell me your viewpoint".

Very very very hard to be angry at someone who is being nice and understanding

DCFC79

unholyangel wrote: »

Very very very hard to be angry at someone who is being nice and understanding

i totally agree, no point in getting frustrated at customer service staff as its not they're fault something has gone wrong